Sales Coordinator

RAMA MINING TOOLS PRIVATE LIMITED; Kalher; On-site; INR 500,000 - 750,000; Full time

Job summary

Rama Mining Tools Private Limited, Kalher (Thane), India, is seeking an experienced sales/client servicing professional to strengthen export-oriented orders and nurture key customer relationships.

You will coordinate with procurement, stores, logistics and finance to ensure on-time deliveries, accurate invoicing, and data-backed follow-ups, while analyzing sales patterns to grow order value.

Qualifications

• Minimum 3 years of sales/client servicing experience, export-import or international trading preferred.
• Qualification: B.Com or BE (Mechanical) preferred.
• Excellent verbal and written communication; working knowledge of Google Sheets.
• Ability to multitask and coordinate across departments with a customer‑oriented approach.

Responsibilities

• Handle inquiries, quotes, order updates, and lead follow-ups to drive repeat orders.
• Share shipping updates and coordinate payments.
• Resolve quality concerns with procurement and coordinate MIS records.
• Manage end-to-end order lifecycle, ensure Incoterms compliance.
• Prepare sales performance reports for management review.

Skills

Sales and client servicing

Google Sheets proficiency

Cross-department coordination

Education

B.Com

BE (Mechanical)

Tools

Google Sheets

Job description

RAMA MINING TOOLS PRIVATE LIMITED | Full time

Kalher, Thane, India | Posted on 03/08/2026

Rama Mining Tools is one of India’s leading exporters of pneumatic tools and accessories, serving the demolition, construction, and mining sectors for over two decades. With a strong global footprint and a loyal client base, we are committed to delivering reliable, high-performance solutions that meet the demanding needs of industries worldwide.

Job Description

Key Responsibilities

Interaction with existing customers will include

• Respond existing customer's quote request, any other query which may be updation of delivery of their order, in transit shipment, making payment request etc. Monitor customer buying patterns and ensure repeat orders through data-backed follow-ups.
• Share shipping updates and ensure timely payment realization.
• Resolve quality concerns, if any by interacting with procurement team
• Analyze sales records of customer to maintain and improve sales level
• Use available sales statistics and reports to proactively engage customers and retain/increase their order volume and value.
• Maintain accurate Management Information System (MIS) records related to sales, client interactions, and order processing. Maintain and update order tracking logs in shared Google Sheets & EXCEL for internal visibility and client reporting.
• Prepare timely reports on sales performance, lead status, and customer feedback for management review.
• Manage the entire order lifecycle, from order receipt to final delivery. Ensure compliance with agreed Incoterms and documentation flow.
• Attend to new leads and inquiries received through various channels.

Interaction with other teams will include

• Co-ordination with "Procurement team" for delivery of the product
• Co-ordination with "Stores team" for packing of the ordered product
• Co-ordination with "Logistics team" for invoicing, packing list, planning the shipment of the ready products
• Co-ordination with "Finance team" for proper maintenance of customer's ledger

Requirements

• Experience: Minimum 3 years of experience in a similar sales/client servicing role, preferably in an export-import or international trading environment. Min – Qualification: B.Com or BE (Mechanical) preferred
• Excellent verbal and written communication skills. working knowledge of Google Sheets (filtering, formulas, charts, and sharing)
• Ability to multitask and coordinate across departments. analytical skills and customer-oriented approach