Sales Coordination Executive

Whitelion; Surat; On-site; INR 250,000 - 400,000; Full time

Job summary

Whitelion is seeking a Sales Operations Coordinator in Surat to streamline sales activities by coordinating between the sales team, customers, and internal departments. The role focuses on accurate record-keeping, tracking enquiries and orders, and ensuring timely follow-ups throughout the sales cycle.

You will manage lead progression, collaborate with various departments to fulfill customer requirements, and maintain crisp, up-to-date CRM data and reports to support sales performance.

Responsibilities

• Record and allocate incoming sales enquiries.
• Track lead status, follow-ups, and conversion progress.
• Coordinate with sales executives to ensure timely lead updates.
• Coordinate with Accounts, Store, Dispatch, Service, and other departments.
• Follow up on pending approvals, payments, orders, and customer requirements.
• Ensure smooth information flow between departments.

Job description

Role Purpose

To ensure smooth sales operations by coordinating between the sales team, customers, and internal departments, while maintaining accurate records, tracking enquiries and orders, and ensuring timely follow-ups throughout the sales cycle.

Key Responsibilities

1. Lead & Enquiry Management

• Record and allocate incoming sales enquiries.
• Track lead status, follow-ups, and conversion progress.
• Coordinate with sales executives to ensure timely lead updates.

2. Sales Team Coordination

• Coordinate with sales executives, ADMs, and managers for daily sales activities.
• Follow up on pending tasks, customer requirements, and sales commitments.
• Share important updates and information with the sales team.

3. Order & Dispatch Coordination

• Track confirmed orders and coordinate with internal departments.
• Follow up on order processing, material availability, and dispatch status.
• Communicate order and delivery updates to the concerned sales team.

4. Customer Coordination

• Respond to customer enquiries and coordinate with the concerned sales representative.
• Ensure timely communication regarding orders, deliveries, and pending requirements.
• Coordinate customer concerns with relevant departments.

5. Sales Reporting & Documentation

• Maintain accurate records of enquiries, orders, sales, and customer details.
• Prepare daily, weekly, and monthly sales reports.
• Ensure timely CRM updates and proper documentation.
• Track pending enquiries, orders, and follow-up activities.

6. Internal Department Coordination

• Coordinate with Accounts, Store, Dispatch, Service, and other departments.
• Follow up on pending approvals, payments, orders, and customer requirements.
• Ensure smooth information flow between departments.