Sales Consultant

GN Group; Navi Mumbai, Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

GN Group in Navi Mumbai is seeking a Sales Agent Outbound Calling to engage hot enquiries about hearing aids. You will call customers, assess needs, and guide them toward the nearest clinic while assisting in appointment booking and sales conversion.

The role emphasizes clear communication, customer care, and diligent record-keeping as you follow up with interested leads and support clinic visits. Prior experience in telesales is preferred; knowledge of healthcare processes is a plus.

Qualifications

• Experience in outbound calling, telesales, or telecalling.
• Excellent communication and customer handling skills.
• Ability to guide and convince customers over the phone.
• Basic computer knowledge.
• Experience in healthcare or clinic processes is a plus.

Responsibilities

• Call customers who have enquired about hearing aids
• Understand their needs and explain the next process
• Guide customers to the nearest clinic
• Encourage clinic visits and consultations
• Follow up with interested customers
• Update customer records in the system
• Support lead conversion and clinic walk-ins

Skills

Outbound calling

Telesales

Customer handling

Communication skills

Job description

We are looking for a Sales Agent Outbound Calling to manage hot enquiries from customers interested in hearing aids. The role involves calling customers, understanding their needs, guiding them to the nearest clinic, and supporting appointment booking and sales conversion.

Key Responsibilities

• Call customers who have enquired about hearing aids
• Understand their needs and explain the next process
• Guide customers to the nearest clinic
• Encourage clinic visits and consultations
• Follow up with interested customers
• Update customer records in the system
• Support lead conversion and clinic walk-ins

Preferred Education/Experience

• Experience in outbound calling / telesales / telecalling preferred
• Good communication and customer handling skills
• Ability to guide and convince customers over the phone
• Basic computer knowledge
• Experience in healthcare or clinic-related processes is a plus

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life: Medical grade hearing technology: ReSound, Beltone, Interton, Jabra Professional collaboration: Jabra, BlueParrott, FalCom Gaming, calls and media: SteelSeries, Jabra

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook and Twitter.