Sales Co(External Applications Only)

Cashbuild; India; On-site; INR 250,000 - 420,000; Full time

Job summary

Cashbuild is seeking a Sales Co (External Applications Only) to grow sales through direct customer interaction, cost building plans, and accurate quotations. The role emphasizes maintaining housekeeping and merchandising standards while ensuring a cost-effective and efficient delivery service.

The position requires Grade 12 with 5 years related experience or 10 years in related work, strong numeracy, excellent customer service, and the ability to work under pressure.

Qualifications

• Grade 12 plus 5 years related experience or 10 years’ related work experience.
• Plan reading experience would be advantageous.
• English and the dominant local language fluency required.
• Above-average numeric skills are expected.
• Proven ability to deliver exceptional customer service.
• Ability to work under pressure and meet deadlines.
• Proficiency in computer literacy is required.
• Strong organising, planning and delegation skills are essential.

Responsibilities

• Issue and follow up on quotations to generate sales.
• Manage the quotation process and control special orders.
• Read building plans and ensure quotations are accurate and timely.
• Handle telephone calls, respond and follow up with customers.
• Conduct competitor analysis to ensure store competitiveness.
• Communicate bulk deposit transfers to customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Ensure efficient delivery service with correct rates and timely dispatch.
• Record, follow up and resolve customer complaints.
• Maintain store standards and implement price changes and planograms as required.
• Oversee people management of staff in area of responsibility and backup planning.
• Follow OHSA safety requirements and ensure protective gear usage.
• Maintain password security and awareness of suspicious activities.

Skills

Customer service

Communication

Plan reading

Numerical skills

Computer literacy

Organising & planning

Pressure handling

Education

Grade 12 + 5 years related experience

Job description

About the job Sales Co(External Applications Only)

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Key Performance Area:

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.