Sales Associate

Zolo; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zolo Coliving is seeking a Cluster Business Manager to own the performance of a small cluster of properties in Pune. You will drive occupancy, convert local demand into bookings, and ensure an outstanding resident experience while managing property operations.

You will lead property teams, coordinate with sales to maximize occupancy, and resolve customer issues quickly. This role requires strong ownership, disciplined execution, and the ability to generate local demand beyond central leads.

Qualifications

• Ability to convert walk-ins, leads, referrals into bookings.
• Balance sales performance with solid property operations and resident experience.
• Track performance numbers and take corrective action as needed.

Responsibilities

• Own business performance across approximately 3 properties.
• Drive sales, bookings, and occupancy.
• Convert local opportunities and handle walk-ins to bookings.
• Identify and create demand around properties.
• Own day-to-day property operations.
• Deliver strong resident experience and retention.
• Lead and manage property-level teams.
• Resolve escalations promptly.
• Monitor metrics and take action when targets are missed.

Skills

Sales

Operations

Team leadership

Customer experience

Local market knowledge

Job description

Own the cluster. Drive occupancy. Run the properties. Deliver the numbers.

Why this role exists

Zolo's Coliving business operates through properties that need to perform every single day — commercially and operationally.

A property can be clean and well managed, but if beds remain vacant, the business does not perform.

It can achieve strong occupancy, but if resident experience and operations break down, customers leave.

As we scale, we need strong on-ground business owners who can bring Sales and Operations together and take responsibility for the complete performance of a cluster.

Each Cluster Business Manager will typically own approximately three Zolo properties.

This role exists to ensure that every property in the cluster:

• Converts available demand into bookings
• Creates local sales opportunities
• Delivers a strong resident experience
• Operates with discipline every day
• Resolves customer and operational issues quickly
• Has an accountable and high-performing property team

beds get filled, residents stay, teams perform, and properties run well.

vacancies increase, sales opportunities get missed, complaints rise, and execution starts slipping.

Your mandate is clear

• Own business performance across approximately 3 properties
• Drive Sales, bookings, and occupancy
• Convert walk-ins, leads, referrals, and local opportunities
• Identify and create new demand around your properties
• Own day-to-day property Operations
• Deliver strong resident experience and retention
• Lead and manage property-level teams
• Resolve customer and operational escalations
• Track performance numbers and take action when the cluster is behind target

This is not a property coordination role.

You are the business owner for your cluster — responsible for both filling the properties and running them well.

About Zolo and Coliving

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living by bringing together professionally managed homes, essential services, technology, and community into one seamless experience.

Z Hotels serves the modern traveller with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation — delivering experiences customers can rely on while building properties that perform sustainably.

What you will be responsible for

1. Own Cluster Business Performance

• Take ownership of business performance across approximately 3 assigned properties
• Track occupancy, bookings, vacancies, move-ins, move-outs, and other key property metrics
• Understand which properties are performing and where intervention is required
• Build clear action plans for properties falling behind target
• Balance Sales performance with strong property Operations and resident experience
• Review numbers regularly and act quickly when performance moves off track
• Take direct ownership of occupancy across assigned properties
• Handle property walk-ins and convert prospects into bookings
• Follow up actively with interested prospects until closure
• Coordinate closely with Inside Sales teams on leads and conversions
• Understand customer requirements and recommend the right property / offering
• Track available inventory and actively work towards filling vacant beds
• Ensure leads do not get lost because of poor follow-up or property-level execution

3. Build Local Demand

• Understand the micro-market around each assigned property
• Identify colleges, offices, institutions, brokers, local businesses, and other potential demand sources
• Build relationships that can generate enquiries and referrals
• Drive resident referrals and other local lead-generation initiatives
• Identify opportunities to improve property visibility in the local market
• Continuously look for new ways to generate demand rather than depending only on centrally generated leads

4. Own Property Operations

• Ensure smooth day-to-day Operations across assigned properties
• Maintain property readiness, cleanliness, safety, and service standards
• Ensure rooms and beds are ready for prospective and incoming residents
• Identify operational gaps and drive quick resolution
• Coordinate Housekeeping, Maintenance, Security, and other property services
• Ensure operating issues do not negatively affect Sales, occupancy, or resident experience

5. Own Resident Experience & Retention

• Build strong relationships with residents across the cluster
• Handle complaints and escalations with ownership and urgency
• Ensure issues are resolved completely rather than simply forwarded to another team
• Identify recurring complaints and work towards permanent solutions
• Understand reasons for dissatisfaction and potential churn
• Build resident trust through visibility, responsiveness, and consistent