Sales Executive

Zolo; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Zolo is hiring for a conversion ownership role in Bengaluru. You will own the customer journey from inquiry to move-in, convert leads with speed and clarity, and recommend the right properties based on real needs.

Expect to manage conversations, build trust, and coordinate bookings with a focus on occupancy and revenue. Ideal candidates have 0–2 years in sales or customer-facing roles, strong communication, and a proactive approach to follow-ups.

Qualifications

• 0–2 years in sales / inside sales / customer-facing roles.
• Regional language is a plus.

Responsibilities

• Handle inbound and outbound calls and WhatsApp conversations.
• Convert leads with clarity, speed, and consistency.
• Guide customers through booking steps and secure payments.
• Maintain structured follow-ups and CRM discipline.
• Own the customer journey from inquiry to move-in.

Skills

Communication

Lead management

Objection handling

Tools

CRM

WhatsApp

Job description

Own the customer journey. Drive conversions. Build trust at scale.

Why this role exists

Student housing decisions are high-stakes decisions.

For every inquiry:

• A student is moving to a new city
• A parent is evaluating safety and trust
• The decision window is short but critical

The gap in the market is not supply — it is guided decision-making with trust and speed.

Most sales failures happen because:

• Leads are not handled with urgency
• Conversations lack clarity and confidence
• Follow-ups are inconsistent
• CRM discipline is weak

This role exists to ensure:

• Every lead is handled with speed and structure
• Every conversation builds trust and reduces uncertainty
• Every follow-up moves the customer closer to decision
• Every interaction contributes to occupancy

If this role is strong → conversions increase, occupancy improves, brand trust builds. If this role is weak → leads drop, inventory stays empty, trust erodes

Your mandate is clear

• Own the customer journey from inquiry → booking → move-in
• Convert leads with clarity, speed, and consistency
• Recommend the right property based on real needs
• Follow up until decision is made
• Contribute directly to occupancy

This is not a calling role. This is a conversion ownership role.

About Zolo and Student Housing

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living and student living creates safe, structured environments where students can focus and grow.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

1. Manage Customer Conversations

Handle inbound and outbound calls + WhatsApp

Understand requirements: budget, location, college, move-in timeline

Build trust through clarity, tone, and responsiveness

Remove confusion and simplify decisions

2. Drive Conversions

• Recommend relevant properties (not generic options)
• Create urgency where needed
• Handle objections (price, location, alternatives)
• Close bookings with confidence
• Maintain structured follow-ups
• Ensure no lead is dropped or forgotten
• Prioritize high-intent leads
• Push customers towards decision

4. Booking & Move-in Coordination

• Guide customers through booking steps
• Ensure documentation and payments are completed
• Ensure smooth handover to operations

5. CRM & Process Discipline

• Update every interaction in CRM
• Maintain accurate lead stages
• Capture why customers convert / don’t convert
• Identify pricing gaps, demand trends, objections
• Share structured insights with team leads
• Contribute to improving conversion strategy

What success looks like after 6–12 months

• Strong contribution to occupancy targets
• High lead-to-booking efficiency
• Zero lead leakage
• Strong customer feedback (trust + clarity)
• Clean and accurate CRM pipeline

Your performance should be visible in: Numbers + discipline + customer confidence

Who this role is for

You will likely thrive if:

• You are comfortable speaking to new people every day
• You can influence decisions without being pushy
• You are target-driven and competitive
• You follow through consistently
• You take ownership of outcomes, not just tasks
• You can handle pressure and rejection

Experience we value

• 0–2 years in sales / inside sales / customer-facing roles
• Regional language is a plus

The impact you will have

• You directly influence occupancy across properties
• You become the first trust point for customers
• You shape how Zolo is perceived by families
• You convert demand into real revenue

Student Housing is a high-growth vertical.

This role offers:

• Direct ownership of revenue outcomes
• High incentive upside
• Fast-track growth to Team Lead / Cluster roles
• Exposure to demand, pricing, and market dynamics