Retail Sales Associate

Lenskart; Jammu district; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Lenskart in Jammu and Kashmir seeks a Sales Associate to deliver top-tier customer experiences and drive store revenue. You will greet walk-in customers, guide them to our eye-check-up promotion, and maintain high store standards.

Responsibility includes processing transactions via POS, meeting sales targets, and resolving customer concerns while ensuring stock accuracy and store security. Training and growth opportunities available.

Qualifikationen

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.

Aufgaben

• Greet and welcome all walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Maintain store standards, stock takes, and day-to-day tasks for best shopping experience.
• Understand the POS system to ensure that the transactions are processed effectively.
• Drive customer satisfaction and resolve any concerns that the customer has.
• Present an optimal selection of products based on customer preferences.
• Achieve sales targets, eye-test conversion, returns; follow SOPs.
• Coordinate post-sale with the customer for product pickup and handle returns to reduce returns.
• Maintain store upkeep and security of equipment and stock.

Kenntnisse

Customer service

Sales skills

Communication

Active listening

Rapport building

Ausbildung

12th pass

Graduates preferred

Tools

POS system

Jobbeschreibung

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

• Area
• Activities expected to be performed by a Lenskart Sales Associate
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net
• Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn