Sales Associate

Lenskart; Kalahandi; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Paid leave

Job summary

Lenskart in Odisha is seeking a Sales Associate to deliver the best in-store experience and drive store revenue. You will engage customers, promote eye-check promotions, and ensure smooth checkout using the POS system.

You will maintain floor standards, assist with stock, and resolve customer concerns with a proactive, service‑oriented mindset. Prior retail exposure is preferred; undergraduate candidates are welcome.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsibilities

• Greeting and guiding walk-in customers toward eye check-up promotions.
• Maintaining stock, floor standards, and day-to-day tasks for best shopping experience.
• Processing transactions accurately using the POS system.
• Resolving customer concerns to ensure satisfaction and loyalty.
• Achieving sales targets and adhering to SOPs.
• Coordinating post-sale pickups with warehouse; addressing returns.
• Maintaining store cleanliness and security of equipment.

Skills

Customer service

POS system

Communication

Multitasking

Relationship building

Education

12th pass

Graduate preferred

Tools

POS system

Job description

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Maps location - https://maps.app.goo.gl/HtXsoKfBnNBkSGa16?g_st=com.google.maps.preview.copy

Preferred candidate profile

Undergraduate with minimum 1 year of experience

Graduate freshers

Perks and benefits

Paid leave