Sales Associate

Lenskart; Kanpur; On-site; INR 150,000 - 210,000; Full time

Job summary

Lenskart is seeking a Sales Associate in Kanpur to deliver excellent customer service and drive sales in a fast-paced retail environment. You will greet customers, assist with product recommendations, and process transactions using the POS system.

The role emphasizes understanding customer needs, maintaining store standards, and contributing to a high-quality shopping experience. Prior sales exposure and a 12th pass are valued, with graduates preferred.

Qualifications

• Minimum qualification is 12th pass, graduates preferred.
• Strong customer service and communication skills.
• Ability to understand customer needs and offer solutions.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet walk-in customers and guide them to promotions and services.
• Drive store revenue through customer engagement and sales.
• Maintain store standards and assist with stock takes.
• Operate the POS system for transactions and returns.
• Assist in product recommendations based on customer preferences.
• Ensure store upkeep and security of equipment and stock.

Skills

Customer service

Sales

POS experience

Product recommendations

Communication

Multitasking

Education

12th pass

Graduates preferred

Tools

POS system

Job description

JOB DESCRIPTION-SALES ASSOCIATE

Title: Sales Associate
Reporting to: Store Manager
Skip Level: Areas Operations Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Customer focus: Driving Net
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Promoter Score
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Product recommendation: Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales: Vs. Plan & SOP adherence
• Adherence: Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• Store upkeep & regularly, and ensuring there is no deviation as per the SOP
• Maintenance: Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority