Sales Associate

Vconversio; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading customer service firm located in Gurugram District seeks a skilled telesales representative to manage customer inquiries and drive sales. Responsibilities include answering calls, providing product information, and maintaining high-quality service. The ideal candidate has a proven track record in customer service, is adaptable, and possesses excellent English communication skills. Join us to be part of a dynamic team where your contributions will directly impact sales success.

Qualifications

• Proven experience in telesales or customer service.
• Ability to meet sales targets effectively.
• Strong verbal communication skills in English.

Responsibilities

• Answer incoming calls and resolve product queries.
• Provide sales acknowledgements to the Sales team.
• Adhere to organizational guidelines for quality service.
• Reach out to clients to inform about products.

Skills

Customer service experience

Verbal communication

Sales acumen

Adaptability

Knowledge of English

Education

Graduate in any field

Job description

Responsibilities

Answering calls and resolving queries about products or the company.

Noting significant details of each conversation.

Providing verbal acknowledgements of sales to our Sales team for closing.

Advising present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialling systems, and other telecommunications technologies.

Maintaining operations by following policies and procedures and adapting to functional changes.

Upholding quality service by adhering to organizational guidelines.

Reaching potential or existing clients to inform them about a product or service using predefined scripts.

Responding to inquiries regarding products or the company.

Asking questions to understand customer requirements and closing sales.

Understanding the details of each offering and staying updated on any changes to these offerings.

Acquiring and updating individuals' contact details.

Calling active or old customers to encourage the purchase of items.

Requirements

• Proven experience as a telesales representative or in another customer service role.
• Graduate in any field.
• Excellent knowledge of the English language.
• Proven track record of successfully meeting sales targets over the phone.