Sales Associate

Littoral Cruises; Chennai; On-site; INR 250,000 - 380,000; Full time

Job summary

Littoral Cruises, based in Chennai, seeks a Sales Associate to drive cruise bookings and promote luxury experiences. The role is full-time and on-site, handling inquiries across visits, phone, email, and digital channels, and coordinating with marketing for campaigns.

The ideal candidate will have strong sales and customer service skills, ability to meet targets, and familiarity with CRM systems to maintain accurate guest records.

Qualifications

• Strong sales and customer service skills, including lead generation, relationship building, and closing sales.

Responsibilities

• Drive cruise bookings and promote Littoral Cruises’ luxury offerings.
• Engage with prospective and existing guests via in-person visits, phone, email, and digital channels.
• Understand guest needs and recommend suitable cruise packages and experiences.
• Prepare price quotes and follow up on leads.
• Maintain accurate records in sales and customer relationship systems (CRM).
• Collaborate with marketing and operations teams to support promotional campaigns and group bookings.
• Ensure a seamless pre-journey experience for guests.

Skills

Sales skills

Customer service

Lead generation

Relationship building

Closing sales

Communication skills

Interpersonal skills

CRM usage

Record-keeping

Team collaboration

Problem solving

Hospitality/travel familiarity

Luxury customer experience

Education

Bachelor's degree in Business, Marketing, Hospitality, or related field

Tools

CRM software

Job description

Company Description

Littoral Cruises is a pioneering luxury cruise company based in Chennai, offering distinctive voyages that blend opulence and adventure. As the first public Limited cruise company in India, Littoral Cruises creates immersive experiences designed to make guests feel as if they have traveled to “Another Planet.” The company is focused on setting new standards in maritime travel through exceptional service, innovative ship design, and unforgettable itineraries. With a vision to expand worldwide, Littoral Cruises is committed to growing its fleet while delivering transformative journeys that celebrate exploration and indulgence. Team members join a dynamic environment that values excellence, guest satisfaction, and a passion for travel.

Role Description

The Sales Associate is a full-time, on-site role based in Chennai, responsible for driving cruise bookings and promoting Littoral Cruises’ luxury offerings. Day-to-day tasks include engaging with prospective and existing guests via in-person visits, phone, email, and digital channels, understanding their needs, and recommending suitable cruise packages and experiences. The role involves managing inquiries, preparing price quotes, following up on leads, and maintaining accurate records in sales and customer relationship systems. The Sales Associate collaborates with marketing and operations teams to support promotional campaigns, coordinate group bookings, and ensure a seamless pre-journey experience for guests. This position requires a strong customer focus, the ability to meet sales targets, and a commitment to representing the brand’s standard of excellence.

Qualifications

• Candidates should possess strong sales and customer service skills, including lead generation, relationship building, and closing sales.
• Candidates should possess communication and interpersonal skills, such as clear spoken and written communication, active listening, and confidence in interacting with diverse guests.
• Candidates should possess basic business and administrative skills, including record-keeping, use of CRM or sales software, and organization of bookings and follow-ups.
• Candidates should possess collaboration and problem-solving skills, including the ability to work in a team, handle guest concerns, and find solutions that align with company policies.
• Relevant experience in hospitality, travel, tourism, or retail sales is beneficial, along with familiarity with luxury or high-end customer experiences.
• A bachelor’s degree or equivalent experience in Business, Marketing, Hospitality, or a related field is preferred.
• Ability to work on-site in Chennai, with flexible hours as needed, and a strong interest in cruises, travel, and guest experience.