Sales Account Manager

Powerbridge; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance (family)

Retirement plan with matching

Professional development

Job summary

POWER BRIDGE SYSTEMS PRIVATE LIMITED in Mumbai is seeking a Sales Account Manager to manage and grow client accounts, develop strategic account plans, negotiate contracts, and ensure customer satisfaction. You will build long-term relationships, collaborate with sales, marketing and support teams, and drive account expansion through upselling and cross-selling while tracking performance with CRM.

The role requires 3+ years of experience in sales, strong communication and negotiation skills, and

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in sales or account management.
• Effective communication and negotiationskills.
• Analytical skills to identify customer needs and develop solutions.
• Proficiency in CRM software.

Responsibilities

• Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
• Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.
• Develop and execute customized account strategies that align with client goals and company objectives.
• Regularly assess account health and identify opportunities for growth and optimization.
• Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
• Manage renewals and renegotiations, ensuring long-term, sustainable client partnerships.
• Address client issues or concerns promptly, ensuring timely resolution and satisfaction.
• Gather feedback to improve service delivery and ensure continuous client success.
• Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
• Provide internal teams with valuable insights and feedback to enhance client experience.
• Identify opportunities to grow accounts through up-selling and cross-selling.
• Develop strategies to drive account expansion and meet sales targets.
• Maintain accurate client records and track sales activities using CRM software.
• Generate regular reports to track performance, sales pipeline, and account health.

Skills

Effective communication

Negotiation skills

CRM software

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are looking for a Sales Account Manager to joinour team. As a Sales Account Manager, you will be responsible for managing and growing our client accounts. You will be responsible for developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.

Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
• Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.

Strategic Account Planning:

• Develop and execute customized account strategies that align with client goals and company objectives.
• Regularly assess account health and identify opportunities for growth and optimization.

Contract Negotiation & Management:

• Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
• Manage renewals and renegotiations, ensuring long-term, sustainable client partnerships.

Customer Satisfaction & Support:

• Address client issues or concerns promptly, ensuring timely resolution and satisfaction.
• Gather feedback to improve service delivery and ensure continuous client success.

Collaboration with Internal Teams:

• Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
• Provide internal teams with valuable insights and feedback to enhance client experience.
• Identify opportunities to grow accounts through up-selling and cross-selling.
• Develop strategies to drive account expansion and meet sales targets.

CRM Management & Reporting:

• Maintain accurate client records and track sales activities using CRM software.
• Generate regular reports to track performance, sales pipeline, and account health.

Requirements

• Bachelor's degree in Business Administration or related field
• 3+ years of experience in sales or account management
• Effective communication and negotiationskills
• Analytical skills to identify customer needs and develop solutions
• Strategic account planningexperience
• Sales skills to close deals and meettargets
• Proficiency in CRM software

• Health insurance coverage for self, spouse and kids.
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization