Saas Technical Product Consultant (Front End)-Adobe

Om Human Resource Agency; Dadri; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

Medical & Accident Insurance

Annual Leaves

Meals

Best Work Environment

Job summary

Om Human Resource Agency is seeking a Technical Product Consultant for Adobe Experience Platform, responsible for providing technical support to Digital Marketing customers. The role requires deep knowledge of web technologies such as HTML, JavaScript, and SQL, along with 1 to 4 years of experience in a similar field.

The position offers a hybrid work model (3 days in-office, 2 days remote) and includes additional benefits such as medical insurance and annual leaves. The ideal candidate should excel in customer support and contribute to team success.

Qualifications

• 1 to 4 years of experience in a relevant technical support role.
• Ability to provide technical support via telephone and email.

Responsibilities

• Provide technical support via telephone and email.
• Log all interactions in support cases.
• Educate customers on Digital Marketing products.
• Identify trends and communicate issues promptly.

Skills

HTML

JavaScript

Typescript

SQL

API

JQuery

ReactJS

Job description

Technical Product Consultant for Adobe Experience Platform

Join our Adobe Experience Platform (AEP) Technical Team and drive digital innovation.

Position Details

Work Experience: 1 year to 4 Years

Work Location: Sector25, Noida

CTC Offered: 5Lpa to 10Lpa

Work Mode: Hybrid (3 days WFO, 2 days WFH)

Shifts: Night Shifts Only – Cab facility available for night shifts

Additional Benefits/Perks: Best Work Environment, Medical & Accident Insurance, PF, Annual Leaves and Meals.

Required Technical Competence

• Deep knowledge and understanding of HTML, JavaScript, Typescript, Perl, Web 2.0, and web services.
• Experience with SQL and database management.
• Experience with data insertion and reporting APIs, SOAP, REST, and PHP.
• Demonstrable ability to diagnose and fix complex analytic implementation issues.
• Practical understanding of JQuery, AngularJS, JS framework, API, ReactJS.
• Ability to identify, research, and quantify business problems using statistical analysis on large data sets.

The Challenge

Adobe Technical Product Consultants provide accurate and timely technical support to Digital Marketing customers via telephone and email. They handle complex and technical support issues with varying degrees of priority, all while ensuring customer satisfaction. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multitask and prioritize effectively. They undertake assigned projects and support team members, representing Adobe in a professional manner.

Responsibilities

• Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases.
• Participate in weekend or holiday coverage on a rotational basis with the team.
• Validate and report customer-submitted product bug reports with precision.
• Educate customers on the use of Digital Marketing products.
• Handle projects expertly and within stated timelines.
• Fully own cases and contribute to the success of global teams.
• Identify trends and potential issues, communicating them promptly to affected parties.
• Support sustainable and scalable software solutions for Adobe’s largest customers.
• Maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the consultants control (such as product limitations or dependencies on third parties).
• Assist in special projects and other duties as assigned.