RPA support analyst

NexTurn Inc.; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

NexTurn Inc. in Hyderabad is seeking an experienced RPA engineer with hands-on UiPath expertise to support 30+ bots, implement and troubleshoot in HA configurations, and drive automation health and efficiency. The role emphasizes problem solving, incident management, and collaboration with IT and business teams.

Qualifications include a Bachelor's or Master's in CS/IT and UiPath Developer Advanced certification. You will document processes, mentor juniors, and adapt to US time-zone shifts.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with UiPath RPA and supporting 30+ bots.
• Experience in HA UiPath installation and troubleshooting in production.
• Ability to perform root cause analysis and implement solutions.
• Proven incident and problem management skills.
• Willingness to work rotational US time-zone shifts.

Responsibilities

• Problem-Solving Abilities: Troubleshoot issues quickly, perform root cause analysis.
• Bot Monitoring and Maintenance: Monitor bots in production, health checks, license optimization.
• Incident Management: Respond to incidents and apply corrective actions.
• Bot Deployment and Updates: Deploy new bots and update existing ones with documentation.
• User Support: Provide end-user and business team assistance for RPA bot issues.
• Documentation: Create runbooks and knowledge base articles.
• Collaboration: Coordinate with IT and business teams; escalate to L3 as needed.
• Communication: Clearly explain technical issues to stakeholders and users.
• Process Improvement: Identify opportunities to optimize processes and tools.
• Continuous Learning: Stay updated with latest RPA technologies and best practices.
• Training & Mentoring: Train junior team members and new hires.

Skills

UiPath RPA

Problem-Solving

Root Cause Analysis

Analytical Thinking

Bot Monitoring

Incident Management

Deployment & Updates

User Support

Documentation

Collaboration

Communication Skills

Process Improvement

Continuous Learning

Training & Mentoring

Education

Bachelor's or Master's in Computer Science/IT

Tools

UiPath ReFramework

Dispatcher/Performer models

Windows

UNIX

Linux

Job description

• Hands-on experience in IT application development/application support, including at least 3 years of hands-on experience with the UiPath RPA tool.
• Hands-on experience supporting 30+ bots in UiPath is required. Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
• Certifications: UiPath Developer Advanced (UiARD) Certification is mandatory.
• Experience working with UiPath support in the installation of UiPath in an HA configuration, troubleshooting environment issues.
• Experience in establishing support, monitoring processes, and best practices.
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
• Hands-on experience with Incident and problem management.
• Knowledge of major operating systems such as Windows, UNIX, and Linux.
• Should be flexible to work in rotational shifts, in the US time zone. (5AM EST & 8AM EST).

Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Job Description

• Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
• Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot’s operations.
• Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
• Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
• Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
• User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
• Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
• Collaboration: Strong teamwork skills to work effectively with IT and business teams. Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
• Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
• Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
• Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
• Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.