Rooms Controller

Hyatt Hotels Corporation; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Rooms Controller responsible for optimizing room inventory, allocating guest rooms, and maintaining accurate status updates to maximize occupancy and guest satisfaction. You will work closely with Front Office, Reservations, Housekeeping and Revenue Management to ensure seamless arrivals and departures.

Ideal candidates hold a Hospitality or Tourism Management degree with 2+ years of experience in Front Office, Reservations, Revenue Management, or Rooms

Qualifications

• University degree or diploma in Hospitality or Tourism Management.
• Strong knowledge of room inventory management and room allocation procedures.
• Experience with Property Management Systems such as Opera or Fidelio; proficiency in Excel.

Responsibilities

• Assist in the efficient running of the Rooms/Front Office department in line with hotel strategies and standards.
• Optimize room inventory, coordinate guest room allocations, and update room status for maximum occupancy and guest satisfaction.
• Collaborate with Front Office, Reservations, Housekeeping, Revenue Management and Guest Services to ensure smooth operations and service quality.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Problem-solving

Education

Hospitality/Tourism Management degree

Tools

Opera PMS

Fidelio PMS

Microsoft Excel

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

You will be responsible for assisting with the efficient running of the department in line with the hotel's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Rooms Controller is responsible for optimizing room inventory, coordinating guest room allocations, managing room status updates, and ensuring maximum occupancy and guest satisfaction. The role works closely with Front Office, Reservations, Housekeeping, Revenue Management, and Guest Services to ensure efficient room utilization, seamless arrivals and departures, and compliance with service standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in Front Office, Reservations, Revenue Management, or Rooms Division operations in a hotel environment. Must possess strong knowledge of room inventory management, room allocation procedures, and Property Management Systems such as Opera or Fidelio. Good analytical, organizational, problem-solving, and interpersonal skills are essential. Proficiency in Microsoft Office applications, particularly Excel, is required. The candidate should be able to work effectively under pressure, manage multiple priorities, and maintain a high level of accuracy while delivering exceptional guest service.

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

The Standard, Mexico City | Mexico City , DIF , MX

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