ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

Vodafone; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Opportunities for career advancement

Hands-on involvement in network transformation

Collaborative working environment

Job summary

Vodafone is seeking an experienced Engineer for Unified Communications Operations in Pune. The role involves providing technical support for Cisco-based collaboration services, ensuring high service availability, and driving continuous improvement through automation.

Qualified candidates will have expertise in Cisco Nexus platforms, routing protocols, and be comfortable with incident management in a customer-facing environment. Join us to be part of a collaborative, international team at Vodafone.

Qualifications

• Experience in Unified Communications or network operations.
• Strong expertise in Cisco Nexus platforms and firewalls.
• Knowledge of routing protocols and Linux administration.

Responsibilities

• Provide technical support for Unified Communications services.
• Diagnose and resolve incidents within agreed service levels.
• Coordinate vendor support and manage technical issues.

Skills

Unified Communications expertise

Cisco Nexus platforms

Routing protocols (BGP, OSPF, MPLS, EIGRP)

Linux system administration

Incident monitoring tools

Job description

ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

Aggregate function: Technology

Business Area: VT Network Operations

Posting Country: India

Full Time / Part Time: Full Time

Contract Type: Permanent

About this role

We are seeking an experienced Unified Communications professional to provide end‑to‑end second line operational support for Cisco‑based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24×7, customer‑facing environment.

What you will do

• Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers.
• Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer‑impacting incidents.
• Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues.
• Support and implement change requests, including planning, risk assessment, testing and post‑change validation to ensure service stability.
• Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases.
• Generate and analyze daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience.
• Support network platform ramp‑up activities, including installation, configuration and coordination of setup tasks.
• Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits.
• Maintain and continuously improve technical documentation, knowledge repositories and asset inventories.

Who you are

• An experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching.
• Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration.
• Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic.
• Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing.
• Self‑motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices.

What’s in it for you

• Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements.
• Opportunities to progress from a second line operations role into a subject matter expert position.
• Hands‑on involvement in network transformation and automation initiatives.
• A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams.

What skills you will learn

• Advanced troubleshooting and optimisation of large-scale Cisco collaboration and data centre environments.
• Practical application of automation concepts within live network operations.
• Change and incident management best practices in a global, 24×7 service environment.
• Stakeholder and vendor management in complex, customer‑facing technical scenarios.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.