Rivera hiring For fintech banking process sal upto 6lpa

Rivera Manpower Services; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Cab facility

UK shifts

Performance incentives

Night shift allowance

Career growth

Job summary

Rivera Manpower Services in Bengaluru is hiring for fincrime and international banking semivoice support. The role involves handling voice-based interactions with international clients, delivering prompt and courteous resolutions, and maintaining detailed records to ensure customer satisfaction. Open to grads/undergraduates with excellent English.

Night shifts and rotational offs are required. Freshers and experienced candidates with international voice process exposure can apply.

Qualifications

• Excellent English communication is required.
• Experience in international voice processes is a plus.
• Willingness to work night shifts and rotational offs.

Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Skills

Excellent English

International voice process

Night shifts

Education

Grads/Undergrads

Job description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in fincrime and International banking semivoice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

Deepa-9380300644

(Please send us a message on WhatsApp in case the number is busy).

Job Description

We are hiring for fincrime and International banking semivoice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: fincrime and International Banking semivoice Support

Experienced: Up to 6LPA (Based on current CTC and relevant experience)

Qualification Criteria

• Education: Grads/Undergrads


• Excellent verbal communication skills in English


• Willingness to work in night shifts and rotational offs

Experience Required

• Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities

• Handle inbound and outbound international calls in a professional manner.


• Resolve customer queries, complaints, or issues efficiently and accurately.


• Maintain detailed documentation of customer interactions in system records.


• Adhere to process workflows, compliance standards, and quality benchmarks.


• Collaborate with internal teams for escalations or issue resolution where required.


• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile

• Any Graduate / Undergraduate (With Excellent English Communication)


• Experienced (05 yrs) can apply


• Must be open to work in rotational shifts/night shifts


• Good typing speed and listening skills

Role Highlights

• Opportunity to work with leading global clients


• Develop and enhance communication, problem-solving, and service delivery skills


• Exposure to US, UK Shifts (Night/Rotational Shifts)


• Fast-paced and growth-oriented work culture


• Extensive training and support provided for freshers

Perks & Benefits

• Cab Facility (As per shift & company policy)


• UK shifts


• Performance Incentives


• Night Shift Allowance


• Great work culture & career growth

Regards,

Deepa

9380300644

Rivera Manpower Services.