RIS ServiceNow Solution Architect Manager

Accenture PLC; Mumbai; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Accenture PLC in Mumbai is seeking a seasoned ServiceNow Solution Architect to lead end-to-end solutioning for complex engagements. You will work with business stakeholders, delivery leads and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

You will own multi-module work across ITSM, ITOM, HRSD, CSM, SecOps and App Engine, set governance, guide delivery squads, and stay current with the ServiceNow roadmap to deliver compelling technical

Qualifications

• 8–10 (Associate Manager) or 11–14 (Manager) IT experience with at least 5 years in ServiceNow architecture.
• Expertise in at least two ServiceNow product lines (ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).
• Strong command of ServiceNow platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client).
• Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions.
• Hands-on integrations with IntegrationHub, Dell Boomi, MuleSoft or similar.
• Active ServiceNow certifications — CIS in at least two modules; CTA or CSA designations preferred.
• Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks (TOGAF is a plus).

Responsibilities

• Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and/or App Engine modules (not limited to these modules. The scope should cover entire ServiceNow platform)
• Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
• Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.
• Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.
• Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams.
• Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.
• Participate in client orals and visits to showcase our capabilities & solutions
• Guide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.
• Stay current with ServiceNow platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients.

Skills

ServiceNow architecture

Client workshops

Solution design

Governance & architecture reviews

Mentoring delivery squads

Education

ServiceNow CIS (2 modules)

CTA or CSA

TOGAF

ITIL v4

Agile/SAFe

Tools

IntegrationHub

Dell Boomi

MuleSoft

REST/SOAP

Job description

Job Description:

About The Role

We are looking for a seasoned ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. In this role, candidate will own end-to-end solutioning for complex ServiceNow engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

Key Responsibilities

• Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and/or App Engine modules (not limited to these modules. The scope should cover entire ServiceNow platform)
• Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
• Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.
• Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.
• Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams.
• Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.
• Participate in client orals and visits to showcase our capabilities & solutions
• Guide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.
• Stay current with ServiceNow platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients.

Required Qualifications

• 8–10 (Associate Manager) and 11-14 (Manager) years of overall IT experience with a minimum of 5 years in ServiceNow architecture, implementation and solutioning roles.
• Demonstrated expertise in at least two ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).
• Strong command of ServiceNow platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client).
• Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions.
• Hands-on experience with ServiceNow integrations using tools such as IntegrationHub, Dell Boomi, MuleSoft or similar middleware.
• Active ServiceNow certifications — CIS in at least two modules; CTA or CSA designations preferred.
• Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks (TOGAF is a plus).

Preferred Qualifications

• Experience with ServiceNow App Engine, Automation Engine, or AI/ML-driven features (Predictive Intelligence, Virtual Agent).
• Prior consulting or advisory experience in a Big 4, SI or product-led organization.
• Exposure to multi-instance or enterprise-scale ServiceNow environments with complex org structures.
• Familiarity with cloud-native architectures (AWS, Azure, GCP) in the context of ServiceNow deployments.

Soft Skills & Leadership Attributes

• Executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders and C-suite audiences.
• Strong consultative mindset — ability to listen, understand business pain points and translate them into platform-led solutions.
• Collaborative team player who can influence without authority across cross-functional delivery teams.
• Structured problem-solver with a bias for action; comfortable navigating ambiguity in fast-paced environments.
• Ownership mentality — takes accountability for solution quality, delivery outcomes and client satisfaction.
• Excellent written and verbal communication skills; adept at creating solution documents, architecture decks, and executive summaries.
• Intellectual curiosity and a continuous learning mindset, particularly around ServiceNow platform evolution and enterprise technology trends.