RevOps Adoption & Enablement Analyst

Apex Group; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Apex Group is seeking a RevOps Adoption & Enablement Analyst to ensure Salesforce and RevOps processes are understood, consistently applied, and effectively adopted across the business. This role focuses on stabilising the as-is and preparing for future change through clear guidance, training, and communications grounded in how Salesforce supports business processes today.

You will design and deliver training, maintain a centralized enablement repository, monitor adoption, and work with Sales,

Qualifications

• Experience creating user guidance, training materials, or operational documentation.
• Ability to explain complex processes clearly and simply.
• Confident engaging with cross-functional stakeholders.
• Strong attention to user needs and empathy.

Responsibilities

• Develop and maintain role-based guidance on Salesforce and RevOps processes.
• Design and deliver regular lightweight training aligned to user roles.
• Create and manage a centralised enablement knowledge base.
• Monitor adoption, collect feedback, and iterate materials.
• Collaborate with RevOps, Sales, and Governance teams on readiness.

Skills

Salesforce experience

Process documentation

Stakeholder engagement

Attention to detail

Tools

SharePoint

PowerPoint

Visio

Job description

## RevOps Adoption & Enablement AnalystApplyremote type: Hybridlocations: Pune - Easttime type: Full timeposted on: Posted 8 Days Agotime left to apply: End Date: May 31, 2026 (14 days left to apply)job requisition id: JR-0016851The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for you**Purpose**The RevOps Adoption & Enablement Analyst is responsible for ensuring Salesforce and RevOps processes are **understood, consistently applied, and effectively adopted** across the business.The role focuses on **stabilising and improving the as‐is**, while preparing the organisation for future change by creating clear guidance, training, and communications grounded in how Salesforce actually supports business processes today.This is a **business enablement and adoption role**, not a technical configuration, project delivery, or change management execution role. There will be a requirement to align to other time zones as needed.**Key Responsibilities****Salesforce & RevOps Enablement (As‐Is Focus)*** Develop and maintain **clear, role‐based guidance** on how Salesforce and RevOps processes are used in practice* Document “how the system works today” from a user perspective (including approved workarounds where relevant)* Translate complex processes into **simple, consumable materials** (guides, visual flows, FAQs)**Training & Knowledge Management*** Design and deliver **regular, lightweight training** aligned to user roles and responsibilities* Establish and maintain a **centralised, trusted source of enablement materials*** Refresh training and guidance as processes or standards change* Reduce dependency on ad‐hoc, reactive support through proactive enablement* Partner with Learning and Development to make the materials available**Communications & Change Readiness*** Support Salesforce and RevOps changes through **clear, timely communications*** Partner with Process & Governance and Roadmap roles to:* prepare users for upcoming changes* explain what is changing, why, and what it means for them* Ensure communications focus on **practical impact**, not technical detail**Adoption Insight & Feedback Loops*** Monitor and assess **adoption, pain points, and common user issues*** Use insights from:* support queries* training feedback* user engagement to inform improvements to guidance, training, and future change planning* Act as the voice of the user in RevOps design discussions**Collaboration Across RevOps*** Work closely with:* **Salesforce Process & Governance Analyst** (to align guidance with standards and controls)* **RevOps Lead** (to reflect operating‐model decisions in enablement materials)* **RevOps Roadmap & Planning role** (to support readiness for upcoming change)* Reinforce governance standards through **education and clarity**, not enforcement**This Role Does*** Improve consistency, confidence, and understanding in Salesforce usage* Reduce avoidable support requests and user frustration* Support audit and control objectives through clear guidance and repeatable behaviour* Enable effective adoption of both current‐state and future‐state processes**This Role Does Not*** Own Salesforce configuration or technical build* Act as a project or change delivery manager* Own process design or operating‐model decisions* Replace formal training delivered by external partners or programmes (where applicable)**Skills & Experience****Essential*** Experience working in a **Salesforce‐enabled business environment*** Strong ability to explain complex processes **simply and clearly*** Experience creating user guidance, training materials, or operational documentation* Confident engaging with stakeholders across Sales, Operations, and RevOps* Strong attention to detail and user empathy**Desirable*** Experience supporting system or process adoption initiatives* Familiarity with Salesforce concepts and terminology (user‐level, not configuration)* Experience working with governance, audit, or regulated environments* Experience using tools such as SharePoint, PowerPoint, Visio, or similar documentation platforms**Personal Attributes*** Practical, user‐focused, and pragmatic* Clear communicator with a bias for simplicity* Curious about how processes work in reality, not just on paper* Comfortable working in evolving environments with ambiguity* Proactive and improvement‐orientedDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.