Associate Director

Knack RCM; Mohali; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Knack RCM is seeking an Associate Director DME Billing to lead large-scale DME Revenue Cycle Management operations across multiple client portfolios in Jaipur / Mohali. The role emphasizes delivery leadership, client relationship management, governance, financial performance, and people leadership.

The candidate will drive operational excellence, improve financial outcomes, and build high-performing teams with extensive DME Billing and US healthcare RCM expertise.

Qualifications

• Bachelor's Degree in any discipline
• MBA / PGDM / Healthcare Management preferred
• Lean Six Sigma Green Belt / Black Belt preferred
• Relevant Healthcare RCM Certifications will be an advantage
• 15+ years of experience in US Healthcare Revenue Cycle Management
• Minimum 58 years of leadership experience managing large DME Billing operations

Responsibilities

• Lead end-to-end DME Billing operations across multiple accounts and business units.
• Manage large-scale operations comprising 150300+ FTEs.
• Establish operational goals aligned with organizational objectives.
• Drive productivity, quality, collection, and profitability improvements.
• Ensure achievement of all contractual SLAs, KPIs, and business commitments.
• Develop and execute operational strategies for business growth and scalability.
• Act as primary escalation point for key client accounts.
• Build and maintain executive-level client relationships.
• Conduct Monthly, Quarterly, and Annual Business Reviews.
• Identify opportunities for business expansion and account growth.
• Partner with clients to improve revenue cycle outcomes and operational efficiency.
• Drive client satisfaction and retention initiatives.
• Own operational budgets, revenue performance, and cost management.
• Drive margin improvement and operational efficiencies.
• Monitor financial metrics and ensure delivery against business plans.
• Support forecasting, capacity planning, and workforce optimization.
• Participate in annual operating plans and strategic business reviews.
• Provide strategic oversight of DME Billing, AR Management, Denial Management, Appeals & Reconsiderations, Payment Posting, Eligibility Verification, Prior Authorization, Medicare & Medicaid Billing, and Commercial Insurance Billing.
• Drive collection performance and reduction in AR aging.
• Improve first-pass claim rates and reimbursement outcomes.
• Ensure compliance with HIPAA, Medicare, Medicaid, and payer-specific guidelines.
• Lead a team of Senior Managers, Managers, Assistant Managers, and Team Leads.
• Build leadership pipelines and succession plans.
• Drive talent retention and employee engagement initiatives.
• Develop leadership capabilities across the organization.
• Foster a culture of accountability, innovation, and continuous improvement.
• Lead process transformation and automation initiatives.
• Drive Lean Six Sigma and Operational Excellence programs.
• Implement best practices and standard operating procedures.
• Evaluate emerging technologies and process improvement opportunities.
• Support business transitions, migrations, and client implementations.
• Ensure compliance with client requirements and regulatory standards.
• Implement robust operational governance and risk management frameworks.
• Monitor audit results and drive corrective actions.
• Ensure data security and HIPAA compliance across operations.

Skills

DME Billing

Revenue Cycle Management

Client Delivery

P&L Management

Operational Leadership

Lean Six Sigma

Team Leadership

Education

Bachelor's Degree

MBA / PGDM / Healthcare Management

Lean Six Sigma Green/Black Belt

Healthcare RCM Certifications

Job description

Location: Jaipur / Mohali

Department: Revenue Cycle Management (RCM) DME Billing

Experience: 15+ Years

Position Summary

We are seeking a strategic and results-oriented Associate Director DME Billing to lead large-scale DME Revenue Cycle Management operations across multiple client portfolios. The role will be responsible for overall delivery leadership, client relationship management, operational governance, financial performance, business growth, and people leadership. The ideal candidate will have deep expertise in DME Billing, Revenue Cycle Management, Client Delivery, Operational Transformation, P&L Management, and Leadership of large healthcare operations.

This role requires a business leader capable of driving operational excellence, improving financial outcomes, ensuring client satisfaction, and building high-performing teams.

Key Responsibilities

Strategic & Operational Leadership

• Lead end-to-end DME Billing operations across multiple accounts and business units.
• Manage large-scale operations comprising 150300+ FTEs.
• Establish operational goals aligned with organizational objectives.
• Drive productivity, quality, collection, and profitability improvements.
• Ensure achievement of all contractual SLAs, KPIs, and business commitments.
• Develop and execute operational strategies for business growth and scalability.

Client Relationship Management

• Act as the primary escalation point for key client accounts.
• Build and maintain strong executive-level client relationships.
• Conduct Monthly, Quarterly, and Annual Business Reviews.
• Identify opportunities for business expansion and account growth.
• Partner with clients to improve revenue cycle outcomes and operational efficiency.
• Drive client satisfaction and retention initiatives.

Financial & Business Management

• Own operational budgets, revenue performance, and cost management.
• Drive margin improvement and operational efficiencies.
• Monitor financial metrics and ensure delivery against business plans.
• Support forecasting, capacity planning, and workforce optimization.
• Participate in annual operating plans and strategic business reviews.

Revenue Cycle Leadership

• Provide strategic oversight of:

• DME Billing
• Accounts Receivable Management
• Denial Management
• Appeals & Reconsiderations
• Payment Posting
• Eligibility Verification
• Prior Authorization
• Medicare & Medicaid Billing
• Commercial Insurance Billing
• Drive collection performance and reduction in AR aging.
• Improve first-pass claim rates and reimbursement outcomes.
• Ensure compliance with HIPAA, Medicare, Medicaid, and payer-specific guidelines.

Organizational Leadership

• Lead a team of Senior Managers, Managers, Assistant Managers, and Team Leads.
• Build leadership pipelines and succession plans.
• Drive talent retention and employee engagement initiatives.
• Develop leadership capabilities across the organization.
• Foster a culture of accountability, innovation, and continuous improvement.

Transformation & Process Excellence

• Lead process transformation and automation initiatives.
• Drive Lean Six Sigma and Operational Excellence programs.
• Implement best practices and standard operating procedures.
• Evaluate emerging technologies and process improvement opportunities.
• Support business transitions, migrations, and client implementations.

Governance & Compliance

• Ensure compliance with client requirements and regulatory standards.
• Implement robust operational governance and risk management frameworks.
• Monitor audit results and drive corrective actions.
• Ensure data security and HIPAA compliance across operations.

Educational Qualifications

• Bachelor's Degree in any discipline
• Preferred: MBA / PGDM / Healthcare Management
• Lean Six Sigma Green Belt / Black Belt preferred
• Relevant Healthcare RCM Certifications will be an advantage

Desired Candidate Profile

• 15+ years of experience in US Healthcare Revenue Cycle Management.
• Minimum 58 years of leadership experience managing large DME Billing operations.
• Proven experience managing multiple clients and large operational teams.
• Strong expertise in operational governance, financial management, and client delivery.