Returns & Claims ExecuƟve - E-commerce

Ramraj Cotton; Tiruppur; On-site; INR 300,000 - 450,000; Full time

Job summary

Ramraj Cotton in Tiruppur is seeking an operative to manage ecommerce returns, claims, refunds, and data reporting. The role involves coordinating with warehouses, customer support, and marketplace teams to ensure accurate processing and timely resolution of issues.

The ideal candidate has 1–3 years in ecommerce operations, a solid understanding of claims procedures, and strong Excel reporting skills. This position offers on-site work in Tiruppur and exposure to multiple online marketplaces.

Qualifications

• 1–3 years of experience in ecommerce operations or a similar field.
• Strong understanding of claims processing procedures and regulations.
• Proficiency in using Excel for data management and reporting purposes.

Responsibilities

• Monitor daily returns across marketplaces and verify quality, quantity, and condition.
• Raise and track claims for damaged or missing items with marketplaces.
• Ensure accurate refunds and replacements per platform policies.
• Maintain daily/weekly reports on returns, claims, and recovery value; analyze reasons to reduce losses.
• Coordinate with warehouse, customer support, and account teams; liaise with marketplace support for issue resolution.

Skills

Excel

Data analysis

E-commerce operations

Claims processing

Stakeholder coordination

Job description

Roles and Responsibilities :

1. Returns Management

• Monitor daily returns across all marketplaces (Amazon, Flipkart, Myntra)
• Verify returned products for quality, quantity, and condition
• Identify discrepancies such as damaged, missing, or wrong items
• Coordinate with warehouse team for inwarding and stock reconciliation

2. Claims Management

• Raise claims for damaged, missing, or customer-return fraud cases with marketplaces
• Track claim status and follow up regularly until closure
• Maintain proper documentation and proof (images, videos, invoices) for claims

3. Refund & Replacement Tracking

• Ensure correct refunds/replacements are processed as per platform policies
• Identify and flag incorrect deductions or penalties

4. Data Analysis & Reporting

• Maintain daily/weekly reports on returns, claims, and recovery value
• Analyze return reasons and suggest actions to reduce return ratesHighlight high-loss SKUs or recurring issues

5. Coordination

• Work closely with warehouse, customer support, and account management teams
• Liaise with marketplace support teams for issue resolution

Job Requirements :

• 1-3 years of experience in ecommerce operations or a similar field.
• Strong understanding of claims processing procedures and regulations.
• Proficiency in using Excel for data management and reporting purposes.