Executive Ecommerce Operations (3P)

Zydus Wellness Ltd.; Ahmedabad District; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Zydus Wellness Ltd. in Ahmedabad is seeking an Executive to manage e-commerce operations, focusing on claims, debit notes, and promotional compliance across platforms.

The role requires coordinating with Sales, Finance, and Customer accounts to ensure timely settlements, accurate documentation, and smooth promotion execution during major marketplace events. 2–5 years' FMCG/retail exposure preferred.

Formación

• Graduate in Commerce/Finance or related field.
• 2–5 years in E-commerce, Modern Trade, Sales Operations, Commercial Operations, or Finance Coordination.
• Experience in FMCG, Consumer Goods or Retail preferred.

Responsabilidades

• Promotional claims management across E-commerce and Q-commerce accounts.
• Verify and approve claims with NKAM and ensure timely closure.
• Manage debit notes from partners and verify against agreements.
• Coordinate debit note settlements with customer and finance teams.
• Process TOT claims and ensure necessary approvals and documents.
• Monitor promotional pricing during major marketplace events for compliance.
• Prepare weekly Provision Claim Tracker and other MIS reports.
• Liaise with Sales, Finance, Commercial, Supply Chain and Customer Accounts.

Conocimientos

Commercial claims process

Debit notes & trade promotions

E-commerce operations

Coordination & follow-up

Stakeholder management

Educación

Graduate in Commerce or Finance

Descripción del empleo

Job Title- Executive E-commerce Operations

Department/Location

Sales – E- Commerce / Ahmedabad

Job Purpose

To support the E-commerce business by managing commercial claims, debit notes, promotional compliance for E-commerce platforms. The role ensures timely claim settlements, accurate documentation, and seamless coordination between customers, sales, and finance teams.

Key Responsibilities

1. Promotional Claims Management

• Collect and consolidate promotional claims received from all E-commerce and Quick Commerce accounts.
• Validate claims against approved commercial agreements and promotional plans.
• Identify discrepancies and coordinate with customer teams for necessary corrections.
• Maintain complete documentation and records for all promotional claims.

2. Claim Verification & Approval

• Review corrected promotional claims with the National Key Account Manager
• Obtain final approval before processing.
• Ensure timely closure of all promotional claims within agreed timelines.

3. Debit Note Management

• Collect debit notes from various E-commerce and Q-commerce partners.
• Verify debit notes against approved commercial agreements.
• Process debit notes internally and maintain proper records.

4. Debit Note Settlement Coordination

• Coordinate with customer finance/commercial teams to obtain debit note settlement details.
• Share settlement details with the Zydus Finance team for reconciliation and accounting.
• Track pending debit notes until closure.

5. TOT Claim Settlement

• Coordinate with National Key Account Managers for processing and settlement of TOT claims.
• Ensure all required approvals and supporting documents are available.
• Monitor settlement status and follow up until completion.

6. Promotional Compliance Monitoring

• During key E-commerce events such as Prime Day, Great Indian Festival, Diwali Sale, Big Billion Days, and other marketplace campaigns:
• Collect all active promotional offers across platforms.
• Map promotions against compliance pricing shared by marketplace partners.
• Highlight pricing deviations and coordinate with internal stakeholders for corrective actions.

7. Reporting & MIS

• Prepare and circulate the weekly Provision Claim Tracker.
• Maintain trackers for
• Promotional Claims
• Debit Notes
• TOT Claims
• Compliance Reports
• Provide timely MIS reports to Sales and Finance teams.

8. Cross-functional Coordination

• Liaise with Sales, Finance, Commercial, Supply Chain, and Customer Account teams.
• Ensure smooth execution of commercial processes.
• Support the NKAM in day-to-day operational activities.

Desired Candidate Profile

Education

• Graduate in Commerce, Finance or a related field.

Experience

• 2–5 years of experience in E-commerce, Modern Trade, Sales Operations, Commercial Operations, or Finance Coordination.
• Experience in FMCG, Consumer Goods or Retail is preferred.

Skills & Competencies

• Strong knowledge of commercial claim processes.
• Understanding of Debit Notes, Trade Promotions, and Financial Reconciliations.
• Good understanding of E-commerce and Quick Commerce business operations.
• Excellent coordination and follow-up skills.
• Ability to manage multiple stakeholders and meet deadlines.

Key Performance Indicators (KPIs)

• Promotional claim closure within agreed timelines.
• Debit note processing accuracy.
• Timely settlement of commercial claims.
• Weekly MIS and tracker accuracy.
• Reduction in pending commercial claims.
• Compliance reporting accuracy during major marketplace events.
• Effective coordination with Finance and Customer teams.