Retail Store Manager

Kaabil; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading meat retail company in Mumbai seeks an experienced Store Manager to oversee daily operations at their meat store. Responsibilities include managing sales performance, ensuring exceptional customer experience, and leading the team effectively. The ideal candidate will have a strong background in retail management and a focus on customer satisfaction. The role requires adherence to hygiene and quality standards while managing financial transactions and inventory control. Join us to make a difference in the fresh meat retail industry.

Responsibilities

• Manage end-to-end daily operations of the meat store, ensuring smooth functioning.
• Deliver an exceptional in-store experience through personalized service.
• Lead, train, and motivate the team of Shift Supervisors and Store Associates.
• Ensure compliance with food safety, hygiene, and store audit standards.
• Manage store-level financial transactions including cash handling.
• Share daily and weekly performance reports with Cluster Manager.

Job description

Key Responsibilities

1. Store Operations & Sales Performance

• Manage end-to-end daily operations of the meat store, ensuring smooth functioning and adherence to Licious SOPs.
• Achieve monthly sales, conversion, and profitability targets.
• Monitor stock levels and coordinate with the supply chain team for timely replenishment and zero stockouts.
• Ensure all meat products are handled and displayed as per Licious hygiene and quality standards.

2. Customer Experience

• Deliver an exceptional in-store experience through personalized service and strong product knowledge.
• Handle customer feedback or complaints with empathy and quick resolution.
• Maintain high standards of cleanliness, display, and in-store engagement.

3. People Management

• Lead, train, and motivate the team of Shift Supervisors, Meat Technicians, and Store Associates.
• Plan shifts and schedules to ensure adequate coverage and operational efficiency.
• Conduct regular team briefings, performance reviews, and on-the-job training.
• Build a culture of ownership, teamwork, and accountability.

4. Quality, Hygiene & Compliance

• Ensure compliance with food safety (FSSAI), hygiene, and store audit standards.
• Monitor temperature logs, cold storage, and product expiry management.
• Conduct routine checks to maintain the “Freshness First” standard that defines Licious.

5. Financial & Inventory Control

• Manage store-level financial transactions including cash handling, daily reconciliation, and petty cash management.
• Minimize wastage and pilferage through effective stock management.
• Ensure operational cost control while maintaining service quality.

6. Reporting & Coordination

• Share daily and weekly performance reports with Cluster Manager.
• Collaborate with HR, SCM, and Marketing for people, product, and promotional support.