Retail Relationship Manager

Equitas Small Finance Bank Ltd.; Kaithal; On-site; INR 400,000 - 600,000; Full time

Job summary

Equitas Small Finance Bank Ltd. seeks a Relationship Manager for Retail key result areas. The role focuses on achieving collections targets across allocated centers, driving new member acquisition through AOC, and meeting cross-sell objectives.

It emphasizes member retention and ongoing self-development, with strong process discipline required to ensure consistent performance. The position aligns with the bank's MFI workspace, emphasizing disciplined execution, accurate reporting, and adherence

Job description

Relationship Manager - Retail Key Result Areas Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

• 1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections (as per annexure 1)
• 2 Ensure achievement of new members through AOC 20% % of Achievement (as per annexure 2)
• 3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3)
• 4 Member Retention 10% % of Achievement (as per annexure 4)
• 5 Self Development 5% Annexure 5
• 6 Process Orientaition 5% Annexure 6

Annexure - 1 Performance Rating Repayment % to be achieved

• 5 (Excellent) 100% repayment achieved by end of every month during the review period
• 4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period
• 3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period
• 2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period
• 1 (Far below the expectation)

Annexure - 2 Scoring method

• 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target

Annexure - 3 Scoring method

• 5 (Excellent) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of Achievement >120%of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target

Annexure - 4 Scoring method

• 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) % of Achievement >120% (111 -120)% (100% - 110%) (90 -99)%

Annexure - 5 Scoring method

• 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99

Annexure - 6 Scoring method

• 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Audit Score >95% 91 - 95% 81-90% 71-80%