Retail Outlet (Dukan) - Team Leader Six Senses Vana

IHG Hotels & Resorts; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Six Senses Vana in India seeks a Retail Outlet (Dukan) - Team Leader to drive guest experiences and daily retail operations. The role requires hospitality training and at least 1 year in a hotel operations setting, with strong English communication and local language knowledge.

Responsibilities include shift execution, promotions, upselling, billing, and strict adherence to SOPs and brand standards. The position is on-site at the Dehradun retreat with safety and service excellence at its core.

Qualifications

• Hospitality diploma/degree from a recognized hospitality school.
• More than one year’s experience in a similar hotel operational role.
• Good command of written and spoken English; some knowledge of local language and customs.

Responsibilities

• Perform shift opening and closing procedures.
• Set up daily operations of the retail area according to Six Senses standards.
• Ensure the cleanliness and hygiene of the retail area.
• Prepare guest bills.
• Answer the telephone and email communications.
• Create promotions and upsell products.
• Achieve sales targets in retail and upsell products, packages and promotions.
• Maintain imprest assigned by the retreat.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Adhere to all SOPs and ensure team follows in respective shifts.
• Handle guest feedbacks, inquiries, and comments; log and follow up.
• Prepare monthly departmental requisitions.
• Knowledge of different treatments at Six Senses Spa.
• Knowledge of history and demographical facts about current country.
• Knowledge of flora and wildlife found in and around the retreat.
• Maintain high standard of personal appearance, grooming and hygiene.
• Knowledge of safety, security and emergency procedures related to the position.
• Ensure privacy of guests and confidential information.
• Knowledge and adherence to LQA standards.
• Perform additional tasks given by supervisor/management.
• Keep track of par stock of Dukan.
• Drive the battery operated buggy safely.

Skills

English proficiency

Communication

Education

Hospitality diploma/degree

Job description

As Retail Outlet (Dukan) - Team Leader, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Perform shift opening and closing procedures
• Check and assist with the setup of daily operations of the retail area according to Six Senses standards.
• Ensure the cleanliness and hygiene of the retail area.
• Prepare guest bills.
• Answer the telephone and email communications.
• Create promotions and upsell products.
• Achieve individual and group targets in sales as required, as well as promoting the upselling of retail products, packages and special promotions.
• Maintain imprest assigned by the retreat.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Adhere to all SOPs and ensure team follows in respective shifts
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Prepare monthly departmental requisitions.
• Knowledge of different types of treatments at Six Senses Spa.
• Knowledge of history and demographical facts about current country.
• Knowledge of flora and wildlife found in and around the retreat.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given by supervisor/management.
• Keep track of the par stock of Dukan
• Drive the battery operated buggy safely

Qualifications

• I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
• I have a good command of written and spoken English and some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for an Retail Outlet (Dukan) - Team Leader at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.