Operations Manager

Fynd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flex University

Learning Wallet

Mediclaim policy

Office culture and growth programs

Job summary

Fynd is seeking an experienced Operations Manager to lead day-to-day e-commerce operations, ensure smooth execution across stores, logistics, customer service, and internal tech teams, and drive continuous process improvements.

You will own end-to-end workflows, manage teams, collaborate with engineering and product, and build scalable, tech-enabled processes to meet SLAs and enhance customer experience.

Qualifications

• 5+ years in Operations within e‑commerce/retail/tech-enabled startups.
• Experience in people management or lead roles is mandatory.
• Strong communication and analytical skills required.

Responsibilities

• Own end-to-end operational workflows across stores, logistics, and support teams.
• Ensure SLAs, TATs, and service quality benchmarks are met.
• Monitor daily metrics and take proactive corrective actions.
• Translate operational challenges into actionable tech/process solutions.
• Develop SOPs, documentation, and training materials.
• Mentor and upskill operations and associate-level teams.

Skills

People management

Operations leadership

Analytical thinking

Excellent communication

Tools

MS Excel

Google Sheets

SQL

BigQuery

Data Studio

Job description

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Role Summary

We are looking for an experienced Operations Manager to lead and scale day-to-day e-commerce operations. The role requires strong operational ownership, people management, cross-functional coordination, and a solid understanding of technology-enabled processes. You will be responsible for ensuring smooth execution across stores, logistics, customer service, and internal tech teams while meeting SLAs and driving continuous process improvement.

Key Responsibilities

Operations & Execution

• Own end-to-end operational workflows across stores, logistics partners, and support teams
• Ensure SLAs, TATs, and service quality benchmarks are consistently met
• Monitor daily operational metrics and take corrective actions proactively
• Identify operational risks, escalations, and bottlenecks and resolve them efficiently

Team Management

• Manage, mentor, and upskill the operations and associate-level teams
• Allocate workloads, set priorities, and ensure productivity targets are achieved
• Act as an escalation point for complex customer, store, or logistics issues

Cross-functional Coordination

• Work closely with Engineering, Product, Customer Support, Store Managers, and Logistics teams
• Provide structured feedback to tech teams on bugs, system gaps, and enhancement requirements
• Translate operational challenges into actionable tech/process solutions

Technology & Process Improvement

• Strong understanding of operational tech platforms (order management, dashboards, internal tools)
• Drive automation, process improvements, and efficiency initiatives
• Create and maintain SOPs, documentation, and training material

Customer Experience

• Ensure high-quality customer experience across all touchpoints
• Proactively identify potential customer-impacting issues and mitigate them
• Support the customer service team with insights, data, and preventive actions

Experience

Requirements & Skills

• 5+ years of experience in Operations within E-commerce / Retail / Tech-enabled startups
• Prior experience in a people management or lead role is mandatory

Core Skills

Strong understanding of e-commerce operations (orders, fulfillment, returns, logistics, SLAs)

• Good understanding of technology platforms and operational systems
• Excellent communication skills – written and verbal
• Strong analytical and problem-solving mindset

Managerial Competencies

• Ability to manage multiple priorities in a fast-paced environment
• Stakeholder management across internal and external teams
• Data-driven decision making and reporting
• Ownership mindset with a bias for action

Technical Skills

• Proficiency in MS Excel / Google Sheets
• Comfortable working with dashboards, reports, and operational tools
• Knowledge of SQL, big query & Data Studio.

Preferred Qualifications

• Experience working in high-growth startups or scaled e-commerce environments
• Exposure to last-mile operations, store operations, or omni-channel setups

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!