Retail Operations Asset Protection

Tata Consultancy Services; Bengaluru, Mumbai; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Tata Consultancy Services is seeking a Retail Operations Asset Protection professional in Bengaluru to monitor alarms, respond to incidents, and conduct fraud investigations. You will manage video evidence requests, ensure regulatory compliance, and support investigations with documented case files.

The role requires 2–8 years of experience and a minimum of 15 years of regular, full-time education, with a rotational 24/7 shift including nights.

Qualifications

• 2–8 years of relevant work experience.
• 15 years of regular, full‑time education (10+2+3).
• Shift-work: Rotational 24/7, including night shifts.

Responsabilités

• Monitor intrusions, life safety, environmental and system health alarms.
• Coordinate emergency dispatch with law enforcement and responders.
• Handle alarm troubleshooting, user management and system administration.
• Manage service tickets, alarm audits and technical support activities.
• Investigate alerts and fraud using approved platforms.
• Review data, footage, and reports to support investigations.
• Create and maintain investigation case files and documentation.
• Retrieve, review, package and archive video evidence.
• Maintain chain-of-custody and evidence handling standards.
• Produce operational reports ensuring SLA and compliance.

Connaissances

Alarm monitoring

Incident response

Fraud investigations

Video evidence handling

Compliance

Formation

15 years of regular, full‑time education

Outils

Video evidence platforms

Description du poste

Role- Retail Operations Asset Protection

Industry - Retail

Experience - 2- 8 Years

Qualification - Minimum 15 years of regular, full-time education (10 + 2 + 3)

Shift- Rotational 24/7(including night shift)

Job Description

Support Asset Protection operations by monitoring alarms, handling incident response activities, conducting fraud investigations, managing video evidence requests, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Monitor and respond to intrusion, life safety, environmental, and system health alarms.
• Coordinate emergency dispatch activities with law enforcement, fire departments, and emergency responders.
• Perform alarm troubleshooting, user management, and system administration activities.
• Manage service tickets, alarm audits, and technical support activities.
• Investigate exception-based alerts, suspicious transactions, and fraud-related activities using approved platforms.
• Review transaction data, surveillance footage, and incident reports to support investigations.
• Create and maintain investigation case files and supporting documentation.
• Retrieve, review, package, and archive video evidence supporting claims and legal requests.
• Maintain chain-of-custody records and evidence management standards.
• Produce operational reports while ensuring SLA and compliance adherence.