Retail Manager

Dog-O-Bow; Hyderabad; On-site; INR 420,000 - 600,000; Full time

Job summary

Dog-O-Bow in Hyderabad is seeking a Store Manager to own daily operations and drive sales performance at a retail store.

You will lead a store team, manage openings, closings, and stock, while delivering a high-quality customer experience and ensuring merchandised displays and processes run smoothly.

Qualifications

• 2–5 years of experience in retail, store management or sales management.
• Experience managing a retail team is preferred.
• Strong sales orientation with a track record of achieving targets.
• Good communication and interpersonal skills.
• Comfortable working with POS/billing and inventory management systems.
• Ability to analyse sales numbers and identify performance gaps.
• Pet industry experience is a plus, but not mandatory.
• Willingness to work weekends and retail holidays as required.

Responsibilities

• Own the store's monthly sales targets and work towards achieving/exceeding them.
• Track daily sales, average order value, conversion rate and other store KPIs.
• Drive upselling and cross-selling across products and categories.
• Identify slow-moving products and work with the team to improve their sales.
• Maintain strong product knowledge and ensure customers receive the right recommendations.

Skills

Retail management

Sales target achievement

Team management

POS/billing systems

Inventory management

Customer service

Tools

POS software

Inventory software

Job description

Dog-O-Bow is a Hyderabad-based pet lifestyle brand and manufacturer offering pet clothing, accessories, grooming products, beds and other pet essentials. We operate across retail, our own website, marketplaces, B2B and quick commerce.

We are looking for a Store Manager to take ownership of the day-to-day operations and sales performance of one of our retail stores.

Key Responsibilities

About Dog-O-Bow

Dog-O-Bow is a Hyderabad-based pet lifestyle brand and manufacturer offering pet clothing, accessories, grooming products, beds and other pet essentials. We operate across retail, our own website, marketplaces, B2B and quick commerce.

1. Sales & Store Performance

• Own the store's monthly sales targets and work towards achieving/exceeding them.
• Track daily sales, average order value, conversion rate and other store KPIs.
• Drive upselling and cross-selling across products and categories.
• Identify slow-moving products and work with the team to improve their sales.
• Maintain strong product knowledge and ensure customers receive the right recommendations.

2. Store Operations

• Ensure smooth opening, closing and day-to-day functioning of the store.
• Maintain proper product displays, visual merchandising and store hygiene.
• Ensure adequate stock availability and coordinate with the inventory/operations team for replenishment.
• Monitor inventory, conduct regular stock checks and minimize stock discrepancies.
• Ensure billing, returns, exchanges and other store processes are followed correctly.
• Maintain store assets, equipment and overall store infrastructure.

3. Team Management

• Manage, train and motivate store staff.
• Allocate daily responsibilities and shifts.
• Monitor individual team performance and productivity.
• Train the team on product knowledge, customer handling and sales techniques.
• Maintain discipline, attendance and professional standards within the store.
• Build a customer-first culture within the team.

4. Customer Experience

• Ensure every customer receives a high-quality in-store experience.
• Handle customer complaints and escalations professionally.
• Build relationships with repeat customers and pet parents.
• Collect customer feedback and identify opportunities to improve the store experience.

5. Reporting & Coordination

• Prepare and share daily/weekly store performance reports.
• Monitor sales, inventory and operational KPIs.
• Coordinate with the central operations, inventory, finance and marketing teams.
• Execute promotional campaigns, offers and new product launches at the store level.
• Provide feedback on customer preferences, competitors and local market trends.

Requirements

• 2–5 years of experience in retail, store management or sales management.
• Experience managing a retail team is preferred.
• Strong sales orientation with a track record of achieving targets.
• Good communication and interpersonal skills.
• Comfortable working with POS/billing and inventory management systems.
• Basic understanding of inventory management and retail operations.
• Ability to analyse sales numbers and identify performance gaps.
• Strong customer-handling skills.
• Comfortable working in a target-driven environment.
• Pet industry experience is a plus, but not mandatory.
• Willingness to work weekends and retail holidays as required.