Retail CASA Relationship Manager

Utkarsh Small Finance Bank; Ghaziabad District; On-site; INR 550,000 - 900,000; Full time

Job summary

Utkarsh Small Finance Bank in Ghaziabad is seeking a results-driven professional to acquire premium customers and manage a high-potential portfolio. The role emphasizes building rapport, drawing customer contact plans, and expanding the wallet size while ensuring excellent service and strict KYC adherence.

Ideal candidates bring strong communication, presentation, and analytical skills, with at least 3 years of relevant team-handling experience. UG/PG qualifications are preferred.

Qualifications

• Excellent communication and listening skills.
• Good operational knowledge.
• Confidence and presentation skills.
• Ability to analyse and research information.

Responsibilities

• Acquiring new premium and above segment customers.
• Regularly interact with mapped customers to build rapport and understand the profile.
• Draw a contact plan based on profile and contact the customer.
• Enhance customer wallet size.
• Ensure customers make us their primary bank.
• Ensure optimal income generation from TPP.
• Retain customers via the experience offered.
• Increase liabilities size of relationship.
• Penetrate all products across family accounts as per profile and requirements.
• Lead generation of cross-sell products.
• Disseminate product information.
• Deliver quality customer service.

Skills

Excellent communication

Operational knowledge

Confidence and presentation

Analytical research

Education

UG: Any Graduate

PG: Any Postgraduate

Job description

Role & responsibilities

• Acquiring new premium and above segment Customer.
• Regularly interact with mapped customer to build rapport and understand the profile.
• Basis of profile, a contact plan should be drawn and customer contacted.
• Enhancing customer wallet size.
• Ensuring that customers make us their primary bank.
• Ensure that optimal level of income generation reached from TPP.
• Retain the customers via the experience offered.
• Increase liabilities size of relationship.
• Penetration of all products across family accounts as per profile & requirements.
• Lead generation of cross sell products.
• Disseminating product information.
• Ensure quality customer service is delivered.
• Recording compliant as per the specified process.
• Preventive complaint management.
• Promoting all direct banking channels and ensuring that customer is utilizing the same.
• Ensure proper handover of customers in case of transfer of portfolios.
• Ensure certifications of documentation required for opening and maintaining customer accounts.
• Error free documentation for all account opening and all customer instructions.
• Ensure KYC norms are adhered to all points of time.

Preferred candidate profile

EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS

UG: Any Graduate - Any Specialization

PG: Any Postgraduate - Any Specialization

RELEVANT JOB EXPERIENCE

Minimum 3 years of relevant experience with Team Handling experience.

SKILLS & COMPETENCIES

• Excellent communication and listening skills
• Good operational knowledge
• Confidence and Presentation skills
• Ability to analyse and research information