Retail Associate

Adidas; Lucknow; On-site; INR 250,000 - 500,000; Full time

Job summary

Adidas India Lucknow is seeking a Retail Associate to warmly welcome customers, understand needs, and drive store sales while upholding Brand Customer Service standards.

You will process transactions, maintain merchandising, and collaborate with teammates to deliver a safe, efficient shopping experience.

Qualifications

• High school education is a must.
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy and verbal communication skills.

Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Skills

Customer service

Communication

Numeracy

Education

High school education

Job description

Retail Associate "Job Title- Retail Associate PURPOSE & IMPACT ON ORGANIZATION:

• Contribute to meeting or exceeding store sales and profit targets by:


• Passionately inspiring consumer loyalty to the brand


• Effectively serving and selling to customers


• Diligently executing store operations

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.


• Execute the Brand Customer Service standards to meet or exceed customers’ expectations


• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values


• Use Seasonal Brand and product knowledge effectively during sales interactions


• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand


• Adhere to all established policies and procedures


• Execute and maintain established Visual Merchandising and In-Store Communication standards


• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor


• Complete cash register transactions quickly and accurately


• Minimize loss in both, the stockroom and the sales floor


• Perform all store operations in a safe, effective and efficient manner


• Collaborate productively and respectfully with team members


• Complete all applicable training programs and effectively apply the learning on the job


• Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

• NA

KEY RELATIONSHIPS:

• Customers


• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• High school education is a must


• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment


• Basic numeracy, literacy and verbal communication skills

Experience Level Mid Level