Assistant Store Manager

Adidas; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Job summary

Adidas in India seeks an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will supervise a team, train staff on product knowledge, and ensure merchandising standards align with brand guidelines. Strong numeracy and communication skills are essential, with at least 6 months in sports/fashion retail.

Join a dynamic environment where you’ll contribute to achieving KPI targets and foster brand ambassador behavior across the store team.

Qualifications

• High school education is a must.
• Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience.
• Basic numeracy and literacy and advanced verbal communication skills.

Responsibilities

• Be aware of store sales and KPI targets, take ownership over them and meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them.
• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share customer service experience and train selected team members to fine tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to meet the needs of demanding customers.
• Guide and train team members on basic Brand and product knowledge.
• Adhere to all established policies and procedures.
• Execute Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and replenish merchandising fixtures.

Skills

Advanced Retail Competencies

Education

High school education

Job description

Assistant Store Manager "Role – Assistant Store Manager"

PURPOSE & IMPACT ON ORGANIZATION:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

SKILLS:

• Advanced Retail Professional Competencies (additions based on market needs)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• High school education is a must
• Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills

Experience Level Mid Level