Retail and Store Manager

MR Jewels; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

MR Jewels in Bengaluru is seeking a store sales leader to drive daily operations and premium customer experiences in our jewellery boutique. You will guide a sales team, engage customers on occasions and budgets, and coordinate with inventory for new arrivals. Weekend and festive periods require flexibility.

The role emphasizes upselling, cross-selling, and maintaining high presentation standards to ensure exceptional service and repeat business.

Qualifications

• Minimum 1 year of experience in retail sales, preferably jewellery or premium retail.
• Experience managing a sales team or retail store is preferred.
• Strong communication and customer-handling skills.
• Confident in selling premium/high-value products.
• Strong negotiation, upselling, and closing skills.
• Good understanding of customer preferences and styling.
• Ability to lead and motivate a sales team.
• Comfortable using WhatsApp, basic computer systems, billing software, and Excel.
• Target-oriented and performance-driven.
• Professional appearance and pleasant personality.
• Ability to work on weekends and during festive/high-sales periods.

Responsibilities

• Manage daily sales activities and store performance.
• Achieve monthly and daily store sales targets.
• Attend customers personally and assist them in selecting jewellery based on occasion, outfit, budget, and preferences.
• Build strong relationships with existing and new customers.
• Follow up with potential customers through calls and WhatsApp to convert enquiries into sales.
• Manage and motivate the store sales team to achieve targets.
• Train team members on products, customer handling, upselling, and cross-selling.
• Ensure customers receive a premium and personalised shopping experience.
• Handle customer queries, complaints, exchanges, and special requests professionally.
• Maintain proper display and presentation of jewellery inside the store.
• Coordinate with inventory and operations teams regarding stock availability and new arrivals.
• Keep track of high-demand products and communicate stock requirements to management.
• Maintain customer records and encourage repeat purchases.
• Promote new arrivals, collections, offers, and ongoing campaigns to customers.
• Monitor daily sales reports, conversions, average order value, and team performance.
• Ensure proper billing, order processing, and store closing procedures.
• Maintain store cleanliness, discipline, visual merchandising, and overall presentation.
• Support walk-in customers as well as customers coming through Instagram, WhatsApp, website, and other enquiries.

Skills

Retail Sales

Store Management

Jewellery Sales

Customer Relationship Management

Team Handling

Upselling

Cross-Selling

Luxury Retail

Sales Target Achievement

Customer Service

Inventory Coordination

Visual Merchandising

Tools

WhatsApp

Billing Software

Excel

Job description

Key Responsibilities

• Manage daily sales activities and overall store performance.
• Achieve monthly and daily store sales targets.
• Attend customers personally and assist them in selecting jewellery based on their occasion, outfit, budget, and preferences.
• Build strong relationships with existing and new customers.
• Follow up with potential customers through calls and WhatsApp to convert enquiries into sales.
• Manage and motivate the store sales team to achieve individual and store targets.
• Train team members on products, customer handling, upselling, and cross-selling.
• Ensure customers receive a premium and personalised shopping experience.
• Handle customer queries, complaints, exchanges, and special requests professionally.
• Maintain proper display and presentation of jewellery inside the store.
• Coordinate with inventory and operations teams regarding stock availability and new arrivals.
• Keep track of high-demand products and communicate stock requirements to management.
• Maintain customer records and encourage repeat purchases.
• Promote new arrivals, collections, offers, and ongoing campaigns to customers.
• Monitor daily sales reports, conversions, average order value, and team performance.
• Ensure proper billing, order processing, and store closing procedures.
• Maintain store cleanliness, discipline, visual merchandising, and overall presentation.
• Support walk-in customers as well as customers coming through Instagram, WhatsApp, website, and other enquiries.

Candidate Requirements

• Minimum 1 years of experience in retail sales, preferably in jewellery, fashion, luxury, ethnic wear, cosmetics, or premium retail.
• Previous experience managing a sales team or retail store is preferred.
• Strong communication and customer-handling skills.
• Confident in selling premium/high-value products.
• Strong negotiation, upselling, and closing skills.
• Good understanding of customer preferences and styling.
• Ability to lead and motivate a sales team.
• Comfortable using WhatsApp, basic computer systems, billing software, and Excel.
• Target-oriented and performance-driven.
• Professional appearance and pleasant personality.
• Ability to work on weekends and during festive/high-sales periods.

Preferred Candidate

• Experience in jewellery retail will be highly preferred.
• Candidates with experience in bridal, wedding, luxury fashion, or designer retail are encouraged to apply.
• Knowledge of Kundan, Polki, Moissanite, Victorian, Temple and other jewellery styles will be an advantage.

Key Skills

Retail Sales | Store Management | Jewellery Sales | Customer Relationship Management | Team Handling | Upselling | Cross-Selling | Luxury Retail | Sales Target Achievement | Customer Service | Inventory Coordination | Visual Merchandising

Store Location

MRJewels
100 Feet Road, Indiranagar
Bengaluru, Karnataka
Above Federal Bank, opposite Rameshwaram Cafe