Restaurant Onboarding Manager
Ascon Softech India
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Job summary
Gintaa is seeking an experienced Restaurant Onboarding Manager to lead restaurant acquisition and onboarding operations. The role covers identifying high-potential restaurants, managing commercial discussions, and ensuring accurate onboarding of menus, pricing, hours, and documentation.
You will drive activation and first orders, coordinating with multiple teams to ensure seamless restaurant launches. The ideal candidate has 5–7 years in restaurant onboarding or related food-tech partnerships
Qualifications
- 5–7 years of experience in restaurant onboarding, acquisition, or partnerships.
Responsibilities
- Lead restaurant acquisition and onboarding targets across territories.
- Coordinate documentation, menus, pricing, and operating details for onboarding.
- Negotiate terms with restaurant owners and manage commercial discussions.
- Drive activation and first order for onboarded partners.
- Collaborate with cross-functional teams to ensure operational readiness.
Skills
Education
Tools
Job description
At Gintaa, were redefining how Indians order food. With our focus on affordability, exclusive restaurant partnerships, and hyperlocal logistics, we aim to scale across Indias Tier 1 and Tier 2 cities. Were backed by a mission-driven team and expanding rapidly - now's the time to join the core tech leadership and build something impactful from the ground up.
We are looking for an experienced and execution-driven Restaurant Onboarding Manager to lead Gintaa’s restaurant acquisition and onboarding operations.
The role will be responsible for identifying and acquiring high-potential restaurant partners, managing commercial discussions, ensuring documentation and onboarding completion, coordinating menu and catalogue setup, driving restaurant activation, and ensuring that newly onboarded restaurants become successfully operational on the Gintaa platform.
The ideal candidate must have 5–7 years of hands-on experience specifically in restaurant onboarding, restaurant acquisition, merchant acquisition, food-tech partnerships, or restaurant account management within the online food delivery ecosystem.
- Own restaurant acquisition and onboarding targets across assigned territories, zones, and markets.
- Identify high-potential restaurants, QSRs, cloud kitchens, local food brands, restaurant chains, and strategic merchant partners.
- Develop market-level acquisition strategies based on cuisine gaps, customer demand, locality coverage, pricing, and restaurant popularity.
- Build and maintain a strong pipeline of prospective restaurant partners.
- Conduct regular market mapping and identify restaurants currently missing from Gintaa's portfolio.
- Drive both field-based and strategic restaurant acquisition initiatives.
- Support Gintaa's expansion into new locations by rapidly developing the restaurant supply base.
- Manage the complete restaurant onboarding lifecycle from initial contact to successful activation.
- Coordinate collection and verification of required restaurant information and documentation.
- Ensure restaurant profiles, menus, pricing, operating hours, images, bank details, tax information, and other required information are accurately captured.
- Coordinate internally for account creation and platform configuration.
- Ensure onboarding activities are completed within defined turnaround times.
- Maintain high onboarding quality and minimize errors that could affect restaurant operations or customer experience.
- Conduct commercial discussions with restaurant owners, decision-makers, and management teams.
- Clearly communicate Gintaa's value proposition and partnership model.
- Negotiate commercials and partnership terms within approved company guidelines.
- Handle objections and competitive comparisons effectively.
- Drive conversion of qualified restaurant leads into active partners.
- Maintain transparency in all commercial commitments made to restaurant partners.
- Own the journey from Lead Meeting Agreement Documentation Menu Setup Onboarding Go-Live First Order.
- Ensure newly onboarded restaurants become operational within the defined activation timeline.
- Coordinate with restaurant partners to resolve issues delaying activation.
- Track restaurants that have completed onboarding but have not gone live or received orders.
- Drive activation and first-order completion for newly onboarded partners.
- Ensure restaurant partners understand the operational workflow before going live.
- Ensure restaurant menus are accurately represented on the Gintaa platform.
- Coordinate menu collection, item categorization, pricing, descriptions, images, availability, add-ons, and customization requirements.
- Ensure restaurant information including address, operating hours, cuisines, and contact details is accurate.
- Work closely with catalogue/content teams to minimize menu-related errors.
- Coordinate with restaurant partners for timely menu updates whenever required.
- Educate newly onboarded restaurant partners on order acceptance and management processes.
- Explain platform workflows, restaurant responsibilities, delivery coordination, cancellations, customer issues, and escalation procedures.
- Ensure restaurant staff understand how to efficiently manage online orders.
- Provide initial operational support during the restaurant's launch phase.
- Reduce early-stage operational issues through effective onboarding and training.
- Build strong working relationships with restaurant owners and key decision-makers.
- Act as an escalation point during the initial onboarding and activation period.
- Understand restaurant partner concerns and coordinate internally for resolution.
- Maintain high levels of partner satisfaction throughout the onboarding journey.
- Ensure smooth handover of successfully activated restaurants to the relevant account management or restaurant operations team.
- Lead and mentor Restaurant Acquisition Managers, Onboarding Executives, Business Development Executives, and field teams.
- Allocate territories and acquisition targets based on market potential.
- Conduct daily and weekly pipeline reviews with the team.
- Track individual and team-level performance against defined targets.
- Coach team members on pitching, negotiation, objection handling, and restaurant conversion.
- Build a high-performance culture focused on acquisition quality, speed, ownership, and execution.
- Maintain strong awareness of the local restaurant and food delivery ecosystem.
- Track competitor restaurant partnerships, market penetration, restaurant offers, and acquisition activities.
- Gather structured feedback from restaurant partners regarding market trends and competitor propositions.
- Identify cuisine, pricing, locality, and restaurant-selection gaps in Gintaa's marketplace.
- Share actionable market intelligence with business leadership.
Work closely with:
- Restaurant Operations
- Catalogue/Menu Management
- Sales & Business Development
- Finance
- Legal/Compliance
- Customer Support
- Delivery Operations
- Product & Technology
- Marketing
Ensure smooth movement of restaurant partners across the entire acquisition, onboarding, activation, and operational handover journey.
Performance for this role will primarily be measured through:
- Number of Restaurants Acquired
- Qualified Lead-to-Onboarding Conversion %
- Restaurants Onboarded per Month
- Restaurant Activation / Go-Live Rate
- Average Onboarding TAT
- Documentation Completion Rate
- Menu/Listing Accuracy
- Agreement-to-Go-Live TAT
- Onboarding-to-First-Order Conversion
- Restaurant Partner Drop-Off Rate
- Acquisition Cost per Restaurant
- Restaurant Coverage by Zone
- Target vs. Achievement
- Team Productivity
- Restaurant Partner Satisfaction
- 5–7 years of relevant professional experience.
- Prior experience in the same domain – restaurant acquisition, restaurant onboarding, food-tech merchant acquisition, or restaurant partnerships – is MANDATORY.
- Candidates without relevant restaurant/food-delivery onboarding or acquisition experience will not be considered for this position.
- Proven experience working directly with restaurant owners, restaurant chains, QSRs, cloud kitchens, or food-service businesses.
- Strong experience in restaurant acquisition, onboarding, activation, and commercial negotiations.
- Experience managing field sales/acquisition teams and territory-level targets.
- Strong understanding of online food delivery marketplace operations.
- Graduate degree in Business Administration, Marketing, Sales, Hospitality, or a related discipline.
- MBA/PGDM will be an advantage.
- Strong proficiency in Excel/Google Sheets, CRM systems, MIS reporting, and performance dashboards.
- Excellent communication, negotiation, stakeholder management, and presentation skills.
- Willingness to travel extensively within assigned markets and interact directly with restaurant partners.
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