Restaurant Onboarding Manager

Ascon Softech India; Dadri; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Gintaa is seeking a Restaurant Onboarding Manager to lead restaurant acquisition, onboarding, and activation on our food-tech platform in India. You will own the end-to-end onboarding lifecycle, coordinate documentation, menus, pricing, and partner communications, and drive go-live with new partners.

The role requires 5–7 years in restaurant onboarding or related merchant partnerships, strong negotiation and leadership skills, and willingness to travel across markets.

Qualifications

• 5–7 years of relevant professional experience.
• Mandatory experience in restaurant onboarding/acquisition.
• Experience with restaurant owners, chains, QSRs or cloud kitchens.
• Strong proficiency in Excel/CRM and dashboards.
• Willingness to travel within markets.

Responsibilities

• Lead restaurant acquisition and onboarding across territories.
• Coordinate documentation, onboarding timelines.
• Negotiate commercials with restaurant partners.
• Drive activation and first-order go-live.
• Ensure menu/catalog readiness on platform.
• Train partners on order management and workflows.
• Maintain partner relationships and handle escalations.
• Lead cross-functional coordination with ops, product, sales.
• Monitor KPIs like acquisition rate and activation.

Skills

Restaurant onboarding

Merchant acquisition

Commercial negotiations

Team leadership

Excel/CRM

Stakeholder management

Travel willingness

Education

MBA/PGDM

Bachelor's degree in Business or related

Tools

CRM systems

MIS reporting

Excel/Google Sheets

Job description

About Gintaa

At Gintaa, were redefining how Indians order food. With our focus on affordability, exclusive restaurant partnerships, and hyperlocal logistics, we aim to scale across Indias Tier 1 and Tier 2 cities. Were backed by a mission-driven team and expanding rapidly now’s the time to join the core tech leadership and build something impactful from the ground up.

Role Overview

We are looking for an experienced and execution-driven Restaurant Onboarding Manager to lead Gintaa’s restaurant acquisition and onboarding operations.The role will be responsible for identifying and acquiring high-potential restaurant partners, managing commercial discussions, ensuring documentation and onboarding completion, coordinating menu and catalogue setup, driving restaurant activation, and ensuring that newly onboarded restaurants become successfully operational on the Gintaa platform.The ideal candidate must have 5–7 years of hands-on experience specifically in restaurant onboarding, restaurant acquisition, merchant acquisition, food-tech partnerships, or restaurant account management within the online food delivery ecosystem.

Key Responsibilities

• 1. Restaurant Acquisition & Market Expansion
• Own restaurant acquisition and onboarding targets across assigned territories, zones, and markets.
• Identify high-potential restaurants, QSRs, cloud kitchens, local food brands, restaurant chains, and strategic merchant partners.
• Develop market-level acquisition strategies based on cuisine gaps, customer demand, locality coverage, pricing, and restaurant popularity.
• Build and maintain a strong pipeline of prospective restaurant partners.
• Conduct regular market mapping and identify restaurants currently missing from Gintaa's portfolio.
• Drive both field-based and strategic restaurant acquisition initiatives.
• Support Gintaa's expansion into new locations by rapidly developing the restaurant supply base.

2. Restaurant Onboarding

• Manage the complete restaurant onboarding lifecycle from initial contact to successful activation.
• Coordinate collection and verification of required restaurant information and documentation.
• Ensure restaurant profiles, menus, pricing, operating hours, images, bank details, tax information, and other required information are accurately captured.
• Coordinate internally for account creation and platform configuration.
• Ensure onboarding activities are completed within defined turnaround times.
• Maintain high onboarding quality and minimize errors that could affect restaurant operations or customer experience.

3. Commercial Negotiation & Partner Conversion

• Conduct commercial discussions with restaurant owners, decision-makers, and management teams.
• Clearly communicate Gintaa's value proposition and partnership model.
• Negotiate commercials and partnership terms within approved company guidelines.
• Handle objections and competitive comparisons effectively.
• Drive conversion of qualified restaurant leads into active partners.
• Maintain transparency in all commercial commitments made to restaurant partners.

4. Restaurant Activation & Go-Live

• Own the journey from Lead Meeting Agreement Documentation Menu Setup Onboarding Go-Live First Order.
• Ensure newly onboarded restaurants become operational within the defined activation timeline.
• Coordinate with restaurant partners to resolve issues delaying activation.
• Track restaurants that have completed onboarding but have not gone live or received orders.
• Drive activation and first-order completion for newly onboarded partners.
• Ensure restaurant partners understand the operational workflow before going live.

5. Menu & Catalogue Readiness

• Ensure restaurant menus are accurately represented on the Gintaa platform.
• Coordinate menu collection, item categorization, pricing, descriptions, images, availability, add-ons, and customization requirements.
• Ensure restaurant information including address, operating hours, cuisines, and contact details is accurate.
• Work closely with catalogue/content teams to minimize menu-related errors.
• Coordinate with restaurant partners for timely menu updates whenever required.

6. Partner Training & Operational Readiness

• Educate newly onboarded restaurant partners on order acceptance and management processes.
• Explain platform workflows, restaurant responsibilities, delivery coordination, cancellations, customer issues, and escalation procedures.
• Ensure restaurant staff understand how to efficiently manage online orders.
• Provide initial operational support during the restaurant's launch phase.
• Reduce early-stage operational issues through effective onboarding and training.

7. Restaurant Partner Relationship Management

• Build strong working relationships with restaurant owners and key decision-makers.
• Act as an escalation point during the initial onboarding and activation period.
• Understand restaurant partner concerns and coordinate internally for resolution.
• Maintain high levels of partner satisfaction throughout the onboarding journey.
• Ensure smooth handover of successfully activated restaurants to the relevant account management or restaurant operations team.

8. Team Management & Leadership

• Lead and mentor Restaurant Acquisition Managers, Onboarding Executives, Business Development Executives, and field teams.
• Allocate territories and acquisition targets based on market potential.
• Conduct daily and weekly pipeline reviews with the team.
• Track individual and team-level performance against defined targets.
• Coach team members on pitching, negotiation, objection handling, and restaurant conversion.
• Build a high-performance culture focused on acquisition quality, speed, ownership, and execution.

9. Market Intelligence & Competition Tracking

• Maintain strong awareness of the local restaurant and food delivery ecosystem.
• Track competitor restaurant partnerships, market penetration, restaurant offers, and acquisition activities.
• Gather structured feedback from restaurant partners regarding market trends and competitor propositions.
• Identify cuisine, pricing, locality, and restaurant-selection gaps in Gintaa's marketplace.
• Share actionable market intelligence with business leadership.

10. Cross-Functional CoordinationWork closely with:

• Restaurant Operations
• Catalogue/Menu Management
• Sales & Business Development
• Finance
• Legal/Compliance
• Customer Support
• Delivery Operations
• Product & Technology
• Marketing

Ensure smooth movement of restaurant partners across the entire acquisition, onboarding, activation, and operational handover journey.Key Performance Indicators (KPIs)Performance for this role will primarily be measured through:

• Number of Restaurants Acquired
• Qualified Lead-to-Onboarding Conversion %
• Restaurants Onboarded per Month
• Restaurant Activation / Go-Live Rate
• Average Onboarding TAT
• Documentation Completion Rate
• Menu/Listing Accuracy
• Agreement-to-Go-Live TAT
• Onboarding-to-First-Order Conversion
• Restaurant Partner Drop-Off Rate
• Acquisition Cost per Restaurant
• Restaurant Coverage by Zone
• Target vs. Achievement
• Team Productivity
• Restaurant Partner Satisfaction

Required Experience & Qualifications

• 5–7 years of relevant professional experience.
• Prior experience in the same domain – restaurant acquisition, restaurant onboarding, food-tech merchant acquisition, or restaurant partnerships – is MANDATORY.
• Candidates without relevant restaurant/food-delivery onboarding or acquisition experience will not be considered for this position.
• Proven experience working directly with restaurant owners, restaurant chains, QSRs, cloud kitchens, or food-service businesses.
• Strong experience in restaurant acquisition, onboarding, activation, and commercial negotiations.
• Experience managing field sales/acquisition teams and territory-level targets.
• Strong understanding of online food delivery marketplace operations.
• Graduate degree in Business Administration, Marketing, Sales, Hospitality, or a related discipline.
• MBA/PGDM will be an advantage.
• Strong proficiency in Excel/Google Sheets, CRM systems, MIS reporting, and performance dashboards.
• Excellent communication, negotiation, stakeholder management, and presentation skills.
• Willingness to travel extensively within assigned markets and interact directly with restaurant partners.