General Manager - Resort Operations - Madh Island

SG OASIS HR CONSULTANCY PVT LTD; Mumbai; Sur place; INR 1 000 000 - 2 200 000; Plein temps

Résumé du poste

SG OASIS HR CONSULTANCY PVT LTD seeks an experienced General Manager to lead the pre-opening and ongoing operations of a forthcoming resort in Madh Island, Mumbai. You will oversee pre-opening planning, staffing, and SOP development, steering guest experience, revenue generation, and profitability.

The ideal candidate has 12–18 years in hospitality with strong leadership in resort or hotel management, including pre-opening exposure, and a passion for delivering exceptional guest service.

Qualifications

• 12–18 years of hospitality leadership experience.
• Proven track record in resort or hotel operations.
• Pre-opening experience preferred.

Responsabilités

• Lead end-to-end pre-opening activities, including planning, staffing, and readiness.
• Oversee day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, Security, and guest services.
• Drive revenue through rooms, restaurants, events, and packages; manage budgets and departmental plans.
• Maintain service quality, cleanliness, maintenance, and guest satisfaction.
• Ensure compliance with safety, labour, and licensing requirements; manage asset protection.
• Mentor department heads, establish performance standards, and foster a guest-centric culture.

Connaissances

Leadership

Guest service

Operations

Pre-opening

Budgeting

Description du poste

Industry: Hospitality | Resorts | Hotels | Food & Beverage

Position: General Manager

Experience: 12–18 years in the hospitality industry, including significant leadership experience in resort or hotel operations

Employment Type: Full-time

About the Role

We are looking for an experienced and dynamic General Manager to lead the overall operations of an upcoming resort at Madh Island, Mumbai. The ideal candidate will be responsible for pre-opening activities, operational planning, team development, guest experience, revenue generation, and profitability.

The candidate should have strong experience in hotel or resort management, excellent leadership skills, and the ability to establish operational standards and deliver exceptional guest experiences.

Key Responsibilities

1. Pre-Opening & Resort Setup

• Lead the end-to-end pre-opening activities of the resort, including operational planning, manpower planning, and departmental readiness.
• Develop operational SOPs, service standards, policies, and procedures.
• Coordinate with ownership, architects, interior designers, consultants, and vendors to ensure operational readiness.
• Oversee recruitment, onboarding, and training of the resort team.
• Ensure all departments are ready before the official launch.

2. Overall Resort Operations

• Manage day-to-day operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, and Guest Services.
• Maintain high standards of service quality, cleanliness, maintenance, and operational efficiency.
• Monitor guest feedback and implement corrective actions to improve satisfaction.

3. Revenue Generation & Business Development

• Develop strategies to maximise room occupancy, average room rates, and overall resort revenue.
• Drive revenue through restaurants, banquets, events, weddings, corporate retreats, and leisure packages, wherever applicable.
• Build relationships with travel agents, corporate clients, event planners, wedding planners, and online travel agencies.
• Identify new business opportunities and strengthen the resort's market positioning.
• Prepare and manage annual budgets, operating expenses, and departmental financial plans.
• Monitor revenue, profitability, cash flow, and operating costs.
• Control food costs, payroll expenses, inventory, and wastage.
• Drive profitability while maintaining guest satisfaction and service standards.
• Review monthly financial performance and implement improvement plans.
• Lead, mentor, and motivate department heads and operational teams.
• Establish performance objectives, accountability, and service standards.
• Develop a positive work culture focused on teamwork, discipline, and guest satisfaction.
• Identify training needs and support employee development and retention.

6. Guest Experience & Brand Standards

• Ensure personalised, high-quality guest service throughout the guest journey.
• Handle VIP guests, escalated complaints, and service recovery.
• Maintain consistent hospitality standards and a strong resort reputation.
• Monitor online reviews, guest feedback, and customer satisfaction metrics.

7. Compliance, Safety & Asset Management

• Ensure compliance with applicable hospitality regulations, licences, fire safety, food safety, labour laws, and local authority requirements.
• Oversee preventive maintenance, facility management, security, and emergency preparedness.
• Protect resort assets and ensure efficient utilisation of resources.
• Coordinate with relevant authorities and service providers as required.

Desired Candidate Profile

• Graduate or postgraduate in Hotel Management, Hospitality Management, or a related field.
• 12–18 years of relevant hospitality experience, with proven leadership experience as a Resort Manager, Hotel Manager, Operations Head, or General Manager.
• Prior experience in resort operations, luxury hotels, boutique resorts, destination properties, or lifestyle hospitality establishments.
• Pre-opening experience will be a strong advantage.
• Strong understanding of resort operations, F&B, revenue management, sales, budgeting, and P&L ownership.
• Demonstrated ability to lead large teams and manage multiple departments.
• Excellent communication, interpersonal, decision-making, and problem-solving skills.
• Commercially oriented with a strong focus on guest experience and business profitability.

Key Performance Indicators (KPIs)

• Resort launch readiness and successful pre-opening execution.
• Revenue growth, occupancy, and average room rate, where applicable.
• Overall profitability and budget adherence.
• Guest satisfaction, online ratings, and complaint resolution.
• Employee productivity, training, and retention.
• Operational compliance, asset upkeep, and service quality.