General Manager – Residence Operations | Luxury Private Residence

Reliance Infrastructure; Mumbai; On-site; INR 6,000,000 - 10,000,000; Full time

Job summary

Reliance Infrastructure in Mumbai seeks a General Manager – Residence Operations to oversee end-to-end estate operations at a prestigious private residence. The role requires a seasoned hospitality professional with leadership, operational excellence, financial acumen, and a passion for luxury service.

You will manage housekeeping, culinary, butler services, engineering, security, and other departments; maintain five-star standards, control budgets, vendor contracts, payroll, and compliance; and

Qualifications

• 15–20 years in luxury hospitality or premium private residence management.
• Experience leading large, multidisciplinary teams.
• Strong luxury service standards and guest experience.
• Expertise in budgeting, procurement and cost control.
• HR administration and statutory compliance experience.
• Crisis management, leadership and stakeholder handling.

Responsibilities

• Oversee estate operations across housekeeping, culinary, butler, engineering, security, horticulture, fleet, wellness and leisure.
• Maintain five-star service standards ensuring discreet, personalized experiences.
• Manage budgets, vendor contracts, procurement, petty cash, invoicing and reporting.
• Oversee HR and admin, staffing, rosters, payroll, training and compliance.
• Liaise with authorities and Residents' Associations; manage licenses and registrations.
• Lead crisis management and emergency response planning.
• Develop SOPs, preventive maintenance, audits and continuous improvement.
• Mentor heads of department and foster professional, confidential service.
• Act as single point of accountability for Family Office operations.

Skills

Leadership

Hospitality ops

Budgeting

Vendor management

HR administration

Crisis management

Job description

• Hiring | General Manager – Residence Operations | Luxury Private Residence | Mumbai

We are looking for an experienced and highly accomplished General Manager – Residence Operations to oversee the end-to-end operations of a prestigious private residence in Mumbai.

The role requires a seasoned hospitality professional with exceptional leadership, operational excellence, financial acumen, and a strong understanding of luxury service standards.

• Experience: 15–20 Years
• Position: General Manager – Residence Operations
• Industry Preference: Luxury Hospitality / Five-Star Hotels / Premium Private Residences
• Working Pattern: Full-time, Resident Role

Key Responsibilities

• Lead and oversee all estate operations, including Housekeeping, Culinary, Butler Services, Engineering, Security, Horticulture, Fleet, Wellness and Leisure.
• Establish and maintain five-star hospitality service standards, ensuring exceptional service delivery, discretion, and personalised experiences.
• Manage overall budgets, vendor contracts, procurement, petty cash, invoice approvals, and financial reporting.
• Oversee HR and administration, including staffing, rosters, payroll, employee training, performance management, and statutory compliance.
• Manage external liaison with BMC, Police authorities, Residents' Associations, and other regulatory bodies.
• Ensure timely renewal of statutory licences, NOCs, property registrations, and other compliance requirements.
• Lead crisis management and emergency response, ensuring preparedness for security incidents, medical emergencies, fire, and utility failures.
• Drive departmental SOPs, preventive maintenance schedules, operational audits, and continuous improvement initiatives.
• Lead, mentor, and develop department heads while fostering a culture of professionalism, confidentiality, warmth, and anticipatory service.
• Act as the single point of accountability for the Family Office on all operational matters.

Desired Profile

• 15–20 years of relevant experience in luxury hospitality, five-star hotel operations, or premium private residence management.
• Proven experience in managing large, multidisciplinary teams and complex operational environments.
• Strong understanding of luxury service standards, guest experience, and personalized service delivery.
• Demonstrated expertise in financial management, budgeting, vendor management, and cost control.
• Experience in HR administration, statutory compliance, and workforce management.
• Strong crisis management, leadership, communication, and stakeholder management skills.
• High standards of integrity, discretion, confidentiality, and professional conduct.
• Ability to manage a full-time resident role with 24/7 accountability and emergency availability.