Residential Property Management Specialist

Jones Lang Lasalle Property Consultants India Pvt Ltd; Chennai District; On-site; INR 700,000 - 900,000; Full time

Job summary

Jones Lang Lasalle Property Consultants India Pvt Ltd is seeking a Specialist, Engineering Services in Chennai for hands-on residential property management. The role requires overseeing maintenance, operations, occupancy services and helpdesk while coordinating with Brightstone to deliver high-quality service across sites.

The candidate will manage client relationships, vendor contracts, AMC reviews and monthly reporting, ensuring service standards and cost controls are maintained at a premier

Qualifications

• Experience in managing residential property operations and service delivery.
• Strong ability to organize and prioritise multiple tasks under pressure.
• Proven track record in coordinating maintenance, operations, and AMC/vendor contracts.
• Excellent stakeholder management with clients, residents and vendors.

Responsibilities

• Oversee day-to-day client activities for the assigned property and multiple locations as needed.
• Manage maintenance, operations, occupancy services and helpdesk to meet service standards.
• Ensure all services are performed per Standard Service Specifications and budgets.
• Handle complaints, escalations and ensure timely resolutions with client satisfaction.
• Maintain relationships with client, residents and key vendors; monitor staff performance.

Skills

Facilities management

Vendor management

Operations leadership

Budget control

Job description

Specialist, Engineering Services

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

• Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
• He will have overall responsibility for maintenance and operations, occupancy services and helpdesk.
• Ensuring all services are performed as per Standard Service Specifications
• Complaint Management.
• Manage critical relationships with client, residents and key vendors
• Ensure that entire staff maintains a critical eye on all aspects of building physical care.
• Solving Resident Queries & Escalations
• Source required vendors for works make necessary comparison take up for approval from the client
• Monthly review meeting with Client, Vendors & staff.
• Interview, select, hire, supervise and review qualified building operation and management staff.
• Planning, participating & support in Client events.
• Monitoring Elevator complaints- Escalations & Timely Resolutions.
• Ensure that all client deliverables are submitted in a timely manner.
• CAM defaulters - action plan and progress.
• AMC & Vendors agreements review & renewals process.
• Vendor management
• Assisting and advising All department HOD’s and team members.
• Ensuring Circulars and awareness to the residents.
• Monthly MMR submission to the client.
• Ensure the team to be aware of SCOPE/UNSCOPE work.
• Supporting client in projects.
• Working towards the MOM closures. To be Followed & Added.
• Provide a comprehensive facility management service to ensure that all amenities are resourced and maintained to high class community standard.
• Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Client Facility Head.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site operations and services, through contractors and direct labour, in most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure and to be maintain Owners/Tenant occupancy details.
• Review and Monitor all JLL employee and need to submit on monthly bases to client and operations.

Location: On-site –Chennai, TN

Scheduled Weekly Hours: 40

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.