Specialist, Engineering Services

Jones Lang LaSalle Incorporated; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Brightstone seeks a Lead Facility Manager to oversee on-site residential property operations in Chennai, ensuring maintenance, occupancy services and helpdesk are efficiently managed. You will liaise with clients, residents and key vendors to uphold service standards and drive value.

The role requires strong organizational skills, budget awareness and the ability to handle escalations and complex resident inquiries on a day-to-day basis at on-site locations in Chennai, Tamil Nadu.

Qualifications

• Experience in building operations and facility management.
• Strong vendor management and contract review skills.
• Proven ability to manage multiple locations and prioritize tasks.

Responsibilities

• Manage day-to-day client activities for the assigned property.
• Oversee maintenance, operations, occupancy services and helpdesk.
• Ensure services are performed per Standard Service Specifications.
• Handle complaints and escalation management.
• Maintain relationships with clients, residents and vendors.
• Monitor site operations with contractors and staff.
• Prepare monthly status reports and ensure timely submissions.
• Supervise and develop building operation staff and seasonal staff.

Skills

Facility management

Vendor management

Operations management

Team leadership

Customer service

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

• Responsible for managing the day-to-day client activities for the assigned property. This person may have oversight of multiple locations. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
• He will have overall responsibility for maintenance and operations, occupancy services and helpdesk.
• Ensuring all services are performed as per Standard Service Specifications
• Complaint Management.
• Manage critical relationships with client, residents and key vendors
• Ensure that entire staff maintains a critical eye on all aspects of building physical care.
• Solving Resident Queries & Escalations
• Source required vendors for works make necessary comparison take up for approval from the client
• Monthly review meeting with Client, Vendors & staff.
• Interview, select, hire, supervise and review qualified building operation and management staff.
• Planning, participating & support in Client events.
• Monitoring Elevator complaints- Escalations & Timely Resolutions.
• Ensure that all client deliverables are submitted in a timely manner.
• CAM defaulters - action plan and progress.
• AMC & Vendors agreements review & renewals process.
• Vendor management
• Assisting and advising All department HOD’s and team members.
• Ensuring Circulars and awareness to the residents.
• Monthly MMR submission to the client.
• Ensure the team to be aware of SCOPE/UNSCOPE work.
• Supporting client in projects.
• Working towards the MOM closures. To be Followed & Added.
• Provide a comprehensive facility management service to ensure that all amenities are resourced and maintained to high class community standard.
• Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Client Facility Head.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site operations and services, through contractors and direct labour, in most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure and to be maintain Owners/Tenant occupancy details.
• Review and Monitor all JLL employee and need to submit on monthly bases to client and operations.

Location: On-site –Chennai, TN Scheduled Weekly Hours: 40

We’re interested in getting to know you and what you bring to the table! At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence.

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