Resident Engineer

Actis Technologies Pvt. Ltd.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Actis Technologies Pvt. Ltd. in Bengaluru is seeking a Resident Engineer to provide on-site AV and UC support at enterprise client locations.

You will diagnose and resolve issues in complex AV and video conferencing systems, cover IP-based control environments, and document service reports while maintaining high standards of client communication. This role requires proactive problem-solving, the ability to work under pressure, and collaboration with the national support team to share best

Responsibilities

• Diagnose and resolve AV and UC issues in complex audio visual and video conferencing systems.
• Support IP-integrated control systems using Crestron, AMX, and networking.
• Deliver preventative maintenance for client-owned AV equipment.
• Cover the full technology stack including TV, satellite RF, and video systems.
• Communicate findings clearly to enterprise clients, translating diagnoses into plain language.
• Own documentation with comprehensive job reports and service records.
• Contribute to team excellence by supporting the national support team and sharing best practices.

Job description

Resident Engineer

About the Job

Are you a proactive problem-solver who thrives on being the face of the company at enterprise client locations? Do you excel at anticipating technical issues before they happen and building exceptional client relationships?

If you want to provide dedicated, on-site Audio Visual (AV) support and ensure daily operational success for top organizations, we want you on our team.

Job Description:

• Diagnose and resolve AV and UC issues: Execute advanced fault-finding on complex audio visual and video conferencing systems, working efficiently under pressure and maintaining composure at every step.
• Support IP-integrated control systems: Leverage your knowledge of Crestron, AMX, and networking to troubleshoot and resolve issues across IP-integrated AV control environments.
• Deliver preventative maintenance: Assess client-owned AV equipment regularly, identifying risks before they become failures and keeping systems performing to agreed standards.
• Cover the full technology stack: Provide on-site support for TV, satellite RF, and video systems alongside core AV and conferencing infrastructure.
• Communicate findings clearly: Translate technical fault diagnoses into plain language for enterprise clients, building long-term trust through transparency and responsiveness.
• Own your documentation: Complete comprehensive job reports and service records for every assignment, maintaining Actis's internal documentation standards throughout.
• Contribute to team excellence: Bring an organised and proactive approach to every service call, supporting the wider national support team and contributing to shared best practices.