Residence Manager

Union Living; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Union Living seeks a Residence Manager to oversee day-to-day operations of residential properties and deliver an outstanding resident experience. The role requires organizing on-ground teams, coordinating with stakeholders, and ensuring service excellence across the residence.

The position focuses on leading housekeeping, security, maintenance, and vendors, while driving resident satisfaction and strong operational controls from Mumbai/Pune/Gurgaon locales.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to resolve resident concerns professionally.
• Strong organizational, planning, and problem-solving skills.
• Thrives in a fast-paced, service-oriented environment.
• Proficiency in Microsoft Office or similar productivity tools.

Responsibilities

• Lead the overall day-to-day operations of the residence.
• Supervise and manage on-ground teams including housekeeping, security, maintenance, and vendors.
• Build and maintain strong relationships with residents and ensure timely resolution of concerns.
• Drive high standards of service quality and resident satisfaction.
• Oversee facility management, maintenance planning, and compliance.
• Coordinate with internal departments to support occupancy and resident engagement initiatives.
• Monitor upkeep, safety, cleanliness, and adherence to procedures.
• Track performance and implement best practices.
• Prepare operational reports and maintain clear communication with management.

Skills

Communication

Leadership

Customer service

Organization

Problem solving

MS Office

Education

Bachelors in Hospitality

Tools

Microsoft Office

Job description

Union Living is seeking a Residence Manager to lead the day-to-day operations of our residential properties while delivering an outstanding resident experience.

This role requires a highly organized, customer-focused professional who can oversee property operations, lead on-ground teams, coordinate with multiple stakeholders, and ensure consistent service excellence across the residence.

Key Responsibilities

• Lead the overall day-to-day operations of the residence.
• Supervise and manage on-ground teams, including housekeeping, security, maintenance staff, and external vendors.
• Build and maintain strong relationships with residents by ensuring timely and effective resolution of concerns.
• Drive high standards of service quality and resident satisfaction.
• Oversee facility management, maintenance planning, and operational compliance.
• Coordinate with internal departments to support occupancy, resident engagement initiatives, and operational efficiency.
• Monitor property upkeep, safety, cleanliness, and adherence to company operating procedures.
• Track operational performance, identify improvement opportunities, and implement best practices.
• Prepare operational reports and ensure smooth communication with management.

Requirements

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to manage resident interactions professionally and resolve issues effectively.
• Strong organizational, planning, and problem-solving skills.
• Ability to thrive in a fast-paced, service-oriented environment.
• Proficiency in Microsoft Office or similar productivity tools.

Preferred Qualifications

• Experience in hospitality, property management, co-living, student housing, hotels, managed residential communities, or facility operations.
• Experience leading operational teams, managing vendors, and overseeing residential or hospitality operations.
• Bachelor's degree in Hospitality, Hotel Management, Business Administration, Facilities Management, or a related field is preferred.

Additional Information

• This is a full-time, on-site role based in Mumbai/ Pune/ Gurgaon
• Compensation will be determined based on the candidate's skills, experience, and overall fit for the role.