Reservation Sales Associate - Hotel Process

Praxis Services; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Transport

Incentives

Career Growth

Work-Life Balance

Job summary

Praxis Services in Gurgaon is seeking a Customer Service Expert in Aviation & Reservation Sales for hospitality brands. You will engage with customers via calls and emails, handle reservation sales, and support, using MS Office and GDS tools.

This rotational 5-day week role offers 9-hour shifts, transport incentives, and growth opportunities. Ideal candidates are graduates in Hotel Management or Aviation diploma, fluent in English, energetic and customer-focused, with experience in aviation,

Qualifications

• Fluent in English, excellent communication skills.
• Energetic, confident, customer-focused.
• Graduate (Hotel Management / Aviation diploma preferred).
• Experience in Aviation, Hospitality, Travel, OTA, or BPO a plus.

Responsibilities

• Engage with customers confidently via calls/emails.
• Handle reservation sales & customer support.
• Use MS Office and GDS tools.
• Work in a 24x7 rotational setup with weekly offs.

Skills

Fluent in English

Customer-focused

Education

Hotel Management / Aviation diploma

Tools

MS Office

GDS tools

Job description

Take Off with Praxis Services Your Career in Aviation & Hospitality Starts Here!

Position

Customer Service Expert Aviation & Reservation Sales for Hospitality Brands

Location

Vatika Business Park, Sohna Road, Gurgaon

Industry

Luxury Aviation & Hospitality

Shift

Rotational | 5 Days a Week | 9-Hour Shifts

Perks

Transport | Incentives | Career Growth | Work-Life Balance

About Praxis Services

Step into the world of premium customer experience with Praxis Services, Indias most advanced, quality-focused capability centre dedicated to Aviation and Hospitality.

We partner with a leading full-service Indian airline and almost every major hotel brand in India, delivering exceptional service standards to millions of customers.

Our promoters and management team are highly experienced hoteliers and customer service experts, including leaders from Oberoi Hotels and other top luxury hospitality brands.

Why Join Praxis?

Career Take-Off Fast-track growth with leadership and skill programs

Prestige & Purpose Represent top Indian airline & hotel brands

Rewards & Recognition Competitive salary + incentives

Work-Life Harmony 5-day week, 9-hour rotational shifts, no night shifts for female employees

Comfort & Convenience AC pick-up/drop or transport allowance

What You’ll Do

• Engage with customers confidently via calls/emails
• Handle reservation sales & customer support
• Use MS Office and GDS tools
• Work in a 24x7 rotational setup with weekly offs

Who You Are

• Fluent in English, excellent communication skills
• Energetic, confident, customer-focused
• Graduate (Hotel Management / Aviation diploma preferred)
• Experience in Aviation, Hospitality, Travel, OTA, or BPO a plus

Transport Made Easy

• AC pick-up/drop or transport allowance
• No night shifts for female employees