Front Office Supervisor - Six Senses Fort Barwara

IHG Hotels & Resorts; Salem; On-site; INR 350,000 - 550,000; Full time

Job summary

Six Senses Fort Barwara is seeking a Front Office Supervisor to lead daily operations, ensuring seamless guest experiences in a luxury setting.

The role requires coordinating arrivals/departures, supervising staff, handling VIP guests, and maintaining brand standards with a focus on exceptional hospitality.

Qualifications

• High school diploma or equivalent with 2 years in a similar hotel operational setting.
• Hospitality diploma/degree preferred.
• Proficient in MS Office and hotel systems (POS, PMS, CRM). Fluent English.

Responsibilities

• Review arrivals and departures to plan next day activities and coordinate billing.
• Manage VIP guests, special guests, and groups.
• Ensure rooms are clean and well-maintained before check-in.
• Implement and maintain guest recognition program.
• Assist in scheduling and training Front Office staff.
• Handle guest feedback and follow up.
• Ensure department equipment is clean and functional.
• Uphold Six Senses guidelines and standards of service.
• Adhere to LQA standards and guest comments.

Skills

Fluent English

MS Office

POS systems

PMS familiarity

CRM platforms

Education

High School Diploma or equivalent

Hospitality diploma/degree

Tools

POS systems

PMS

CRM platforms

Job description

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:

• Review arrivals and departures to plan for the next day’s activities.Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.


• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.


• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.


• Implement and maintain guest recognition program.


• Assist in scheduling, training and providing feedback to Front Office Receptionist.


• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.


• Ensure all equipment of the department is kept clean and in good working condition.


• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.


• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.


• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.


• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Fort Barwara is an equal opportunity employer. This policy applies to all terms and conditions of employment.