Reservation Executive

Acco; Telangana; On-site; INR 350,000 - 550,000; Full time

Job summary

Accor, Hyderabad HITEC City, India, seeks a detail-oriented Reservation Executive to manage bookings, group inventory, and data accuracy across PMS. You will work with sales, revenue management, and other departments to ensure seamless guest experiences.

You will coordinate reservations, process changes, monitor cut-offs, and provide proactive service recovery while maintaining clear communication with guests and internal teams.

Qualifications

• Minimum 3-4 years of experience in reservation management or related customer service roles.
• Proven experience with group booking coordination and inventory management.
• Experience in handling guest complaints and service recovery.

Responsibilities

• Manage and coordinate all aspects of reservation and group inventory management using PMS.
• Process new, revised, and canceled reservations and group room blocks with attention to detail.
• Conduct daily inventory reviews and monitor group pick-up reports for cut-offs and trends.
• Perform regular inventory controls to release rooms and adjust availability per contracts.
• Communicate with sales and revenue management to ensure alignment in reservations.
• Analyze reservation data and generate reports to support decisions and optimization.
• Provide professional service recovery for reservation-related guest concerns.
• Maintain transparent communication with guests and internal teams with timely updates.
• Organize multiple reservation requests while maintaining high accuracy; train new staff.

Skills

PMS software

Reservation software

Organizational skills

Communication

Data entry

Analytical mindset

Problem solving

Multitasking

Customer service

Interpersonal skills

Microsoft Office

Education

High school diploma

Hospitality/business degree preferred

Tools

PMS platforms

Reservation software

Microsoft Office Suite

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We're looking for a detail-oriented and customer-focused Reservation Executive to join at ibis Hyderabad HITEC City, India. In this role, you'll be the backbone of our reservation operations, managing bookings, coordinating group inventory, and ensuring seamless guest experiences. You'll work collaboratively with sales, revenue management, and other departments to maintain accurate reservation data and deliver exceptional service recovery. If you're organized, efficient, and passionate about creating positive guest interactions, we'd love to hear from you!

• Manage and coordinate all aspects of reservation and group inventory management using our Property Management System (PMS), ensuring accuracy and timeliness in data entry
• Process new, revised, and canceled reservations and group room blocks with meticulous attention to detail
• Conduct daily inventory reviews and monitoring of group pick-up reports to track cut-off dates, availability, and booking trends
• Perform regular inventory controls to release rooms, extend cut-offs, and adjust availability based on sales contracts, group meetings, and revenue management directives
• Communicate proactively with sales and revenue management teams to ensure consistency, efficiency, and alignment in reservation and inventory management
• Analyze reservation data and generate reports to support decision-making and identify opportunities for optimization
• Provide professional and empathetic service recovery for reservation-related guest complaints and concerns
• Maintain transparent communication with guests and internal departments, providing timely feedback and updates
• Organize and prioritize multiple reservation requests simultaneously while maintaining high accuracy standards
• Support the onboarding and training of new team members on reservation procedures and PMS systems
• Collaborate with cross-functional teams to resolve booking conflicts and ensure guest satisfaction

Qualifications

• Proficiency with Property Management Systems (PMS) and reservation software
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Advanced data entry skills with a commitment to accuracy
• Analytical mindset with the ability to interpret reports and identify trends
• Problem-solving and decision-making capabilities
• Multitasking ability in a fast-paced environment
• Customer service excellence and empathetic communication
• Interpersonal skills and collaborative approach to teamwork
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

**Required Experience:**

• Minimum 3-4years of experience in reservation management, hospitality, or related customer service roles
• Proven experience with group booking coordination and inventory management
• Demonstrated experience in handling guest complaints and service recovery

**Preferred Qualifications:**

• Hospitality industry certification or training
• Experience with multiple PMS platforms
• Knowledge of revenue management principles
• Experience in a hotel, resort, or travel industry environment
• Familiarity with group sales processes and conventions

**Education:**

• High school diploma or equivalent; associate's or bachelor's degree in hospitality, business, or related field is preferred

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