Guest Relations Assistant Manager

Ennismore; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Ennismore's The Hoxton Bengaluru City is seeking a Guest Relations Assistant Manager to lead the Front Office team, ensuring a memorable guest experience from arrival through checkout.

You will inspire receptionists, manage rates and occupancy, and keep operations running smoothly while maintaining a fun, collaborative work environment.

Qualifications

• Hospitality-focused professional with a positive impact on guests.
• Experience using front desk systems like Opera or GDS.
• Leadership qualities to guide reception team.
• Ability to handle overbooking and optimize guest experience.
• Enthusiasm for working in a team that has fun.

Responsibilities

• Support day-to-day Front Office operations and lead receptionists.
• Inspire and empower the team to deliver memorable guest experiences.
• Ensure correct rates, manage overbooking levels, and optimise occupancy.
• Address hitches and keep operations running smoothly.

Skills

Leadership

Guest experience

Team motivation

Communication

Problem solving

Tools

Opera PMS

GDS

Job description

Job Summary

Guest Relations Assistant Manager The Hoxton Bengaluru City Ennismore - Bengaluru

Responsibilities

• Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again.
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Qualifications

What we re looking for

• Individuals. You re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that s a drink, a meal, an event or a bed for the night.
• You re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You re not precious. We leave our egos at the door and help get things done.
• You re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• If you re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.