Reservation Associate

Novotel Hotels; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Accor India Chennai is seeking a Reservation Agent to work with internal and external representatives to execute reservations and provide efficient services.

You will respond to customer queries, ensure accurate delegate bookings, and support training on safety provisions; proficiency in English and MS Office is required, with Diploma in Tourism or Hospitality and at least 2 years' experience.

Qualifications

• Diploma in Tourism / Hospitality Management required.
• Minimum 2 years of relevant experience in a similar role.
• Excellent reading, writing and spoken English.
• Ability to speak additional languages is a plus.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Work with internal and external representatives from different functions to execute reservations.
• Provide effective support to the team to enable range of services.
• Respond to customer queries by resolving issues promptly to ensure satisfaction.
• Ensure the team is trained on safety provisions.
• Identify cost-effective resource use and educate the team accordingly.
• Maintain and update corporate database and delegate bookings for accuracy.
• Ensure reservations requests are answered promptly and recorded per procedure.
• Handle inquiries promptly to maximize bookings and occupancy.
• Carry out daily reservation filing and correspondence as required.
• Perform other duties as assigned by Front Office Manager.
• Keep workplace and storage areas clean and tidy.
• Adhere to safety guidelines for equipment and environment.

Skills

English proficiency

Customer service

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Work with internal/external representatives from different functions for executing the reservations.


• Provide effective support to the team to enable them to provide a range of effective and efficient services.


• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.


• Ensure that the team has been trained for all safety provisions.


• Identify optimal, cost effective use of the resources and educate the team on the same.


• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.


• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.


• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings


• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.


• Responsible for ensuring that all reservation filing and correspondence is carried out daily.


• Perform all the duties that are common and any other duties assigned by the Front Office Manager.


• Ensures that the workplace and storage areas remain clean and tidy


• Respects the instructions and safety guidelines for the equipment (s)he uses


• Applies the hotel's security regulations (in case of fire etc)


• Respects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc).

Qualifications

• Diploma in Tourism / Hospitality Management


• Minimum 2 years of relevant experience in a similar capacity


• Excellent reading, writing and oral proficiency in English language


• Ability to speak other languages and basic understanding of local languages will be an advantage


• Good working knowledge of MS Excel, Word, & PowerPoint