Research Manager

Ugam Solutions Private Limited; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Merkle in Bengaluru (DGS India) seeks an experienced leader to manage and advance Research and Survey Analytics for assigned clients. This role focuses on building team capability, driving MIS improvements, and delivering strategic solutions to enhance client outcomes.

The candidate will guide proposals, drive automation, and ensure offerings stay ahead of market trends while coaching team members for growth and excellence.

Qualifications

• Requires strong strategic thinking and leadership in research and survey analytics.
• Experience in MIS reporting and client review preparation is expected.
• Ability to develop proposals and drive automation and quality improvements.

Responsibilities

• Develops the business strategy for the service line and cascades plans to reporting teams.
• Prepares and participates in client reviews and internal reviews of performance MIS.
• Leads or assists in creating proposals and solutions to grow business from existing clients.
• Champions quality improvement, automation, and innovations to keep services market-ready.
• Coaches and develops team members for improved performance.

Job description

The purpose of this role is to develop best in class strategies and management of all Research and Survey Analytics activity on assigned clients, to manage and develop the team and serve as a point of escalation as needed.

Job Description: Key responsibilities:

• Contributes towards developing the business strategy of the service line/function by developing "team/unit” business plan and cascading to reporting teams.
• Develops and participates in reviews and improvement of 'team/unit' performance MIS.
• Undertake necessary preparation for client reviews or support the functional head in preparation for client reviews.
• Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations.
• Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager.
• Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc.
• Contributes in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
• Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
• Develops and coaches team members.

Location

DGS India - Bengaluru - Manyata N1 Block

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.