Manager

Merkle Italia; Thane; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Merkle in Mumbai/Thane is seeking a proactive business strategy professional to help develop and cascade team/unit business plans, monitor MIS, and prepare for client reviews. You will support account teams, drive initiatives like automation, and coach team members.

The role emphasizes strategic thinking, proposals development with account managers, and staying ahead of market trends to upgrade service offerings and grow client value. Full-time permanent position in Thane.

Responsibilities

• Contributes towards developing the business strategy of the service line/function by developing "team/unit" business plan and cascading to reporting teams.
• Develops and participates in reviews and improvement of 'team/unit' performance MIS.
• Undertake necessary preparation for client reviews or support the functional head in preparation for client reviews.
• Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations.
• Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager.
• Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc.
• Contributes in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
• Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
• Develops and coaches team members.

Job description

Job Description:

• Contributes towards developing the business strategy of the service line/function by developing "team/unit" business plan and cascading to reporting teams.
• Develops and participates in reviews and improvement of 'team/unit' performance MIS.
• Undertake necessary preparation for client reviews or support the functional head in preparation for client reviews.
• Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations.
• Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager.
• Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc.
• Contributes in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
• Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
• Develops and coaches team members.

Location: DGS India - Mumbai - Thane Ashar IT Park

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for our work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

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