Required Service & Configuration Lead (SACM)

STL Digital; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

STL Digital in Bengaluru is seeking a Service Asset & Configuration Management (SACM) professional with 4+ years in SACM, CMDB or service catalogue management in a complex technology estate. You will work hands-on with CMDB platforms like Device42, ServiceNow or iTop to build and maintain a service catalogue and dependency maps.

The role requires strong data quality discipline and experience with automated discovery, reconciliation, and aligning data with incident, change, capacity and audit

Qualifications

• SACM/CMDB experience in a complex technology estate.
• Hands-on CMDB across multiple platforms.
• Experience building service catalogs and dependency maps.
• Strong data-quality discipline and automated discovery.

Responsibilities

• Maintain configuration data across teams and establish ownership.
• Support incident impact analysis, changes, capacity and audits.
• Ensure data used in audits and compliance is accurate.

Skills

SACM

CMDB

Service catalogue

Data quality

Service ownership

Tools

Device42

ServiceNow

iTop

Job description

Roles & Responsibilities:

• 4+ years in Service Asset & Configuration Management (SACM), CMDB or service catalogue management in a complex technology estate.
• Hands-on CMDB experience across one or more platforms (e.g. Device42, ServiceNow, iTop or similar) comfortable spanning multiple tools rather than tied to one.
• Experience building and maintaining a service catalogue and service/dependency maps of a technology estate.
• Strong data-quality discipline and experience with automated discovery and reconciliation.
• A track record of establishing application/service ownership and keeping configuration data current across many teams.
• Understanding of how configuration and service data underpin incident impact analysis, change risk, capacity and audit.
• ITIL certification preferred (service configuration / SACM).
• Awareness of payments compliance (PCI DSS, PSD2) and how accurate configuration and asset data supports audit and scoping - an advantage.