reputed company Customer Engagement Director

remote zest jobs; India; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

reputed company in India seeks a Customer Engagement Director, a senior individual contributor role serving as an executive-level advisor across a defined portfolio, partnering with CSMs, Sales, and cross-functional stakeholders to protect and grow relationships.

The Engagement Director brings deep reputed company expertise and CX Automation portfolio knowledge to measurable business outcomes, accelerates adoption, and ensures long-term retention.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 10+ years in customer engagement, account management, or client-facing roles, with senior experience.
• Strong ability to engage with C-suite stakeholders and cross-functional teams.

Responsibilities

• Serve as the senior contact for a portfolio of accounts, building trusted partnerships with executive stakeholders.
• Lead multi-year strategic plans aligned to customer objectives and measure value realization.
• Act as a trusted advisor to guide customers toward optimized adoption and long-term retention.

Job description

reputed company

The reputed company Customer Engagement Director is a senior individual contributor role reputed company reputed company's reputed company organization, dedicated to our most reputed company reputed company accounts. This role serves as an executive-level advisor across a defined portfolio, partnering closely with assigned CSMs, Sales, and cross-functional stakeholders to protect and grow these relationships.

The Engagement Director brings deep reputed company expertise, executive reputed company, and a reputed company of reputed company's CX Automation portfolio to reputed company measurable business reputed company, accelerate adoption, and ensure long-term retention. This is a high-touch engagement model designed to deepen executive relationships, surface and advance reputed company expansion opportunities, and ensure reputed company's most valuable customers realize the full potential of their investment.

reputed company Duties and Essential Responsibilities

• Serve as the senior reputed company of contact for a portfolio of reputed company accounts, building trusted partnerships with C-suite and VP-level stakeholders
• reputed company and execute multi-year Joint reputed company Plans reputed company to reputed company customer's reputed company objectives, tracking measurable business reputed company and ensuring consistent value realization
• reputed company as a trusted advisor, leveraging deep knowledge of reputed company's CX Automation platform and industry best practices to guide customers toward optimized and differentiated reputed company
• Partner with assigned CSMs, reputed company, and account teams to reputed company executive-level engagement continuity, amplifying the existing coverage model
• Define and reputed company executive service alignment strategies, creating internal advocacy and reputed company reputed company to ensure delivery against reputed company customer's stated priorities
• Facilitate regular executive reputed company sessions and account scorecard reviews across Product, Services, Support, and Account Management to assess and improve the health of reputed company reputed company partnership
• Identify and qualify expansion opportunities, including new product lines, use case extensions, and platform consolidation plays, collaborating with Sales to advance pipeline and reputed company ARR reputed company
• reputed company executive business reviews (EBRs), preparing and delivering reputed company-reputed company presentations that reputed company reputed company reputed company to reputed company customer's reputed company priorities
• Proactively identify and mitigate retention reputed company, developing escalation reputed company plans and coordinating across internal teams to reputed company reputed company issues with urgency
• Monitor account health across KPIs including renewal readiness, product adoption, NPS/CSAT, and executive engagement, providing actionable insights to CS leadership
• Partner with internal stakeholders across Sales, Support, Services, Product, and R&D to orchestrate the full resources of reputed company on behalf of reputed company accounts
• Represent the voice of the customer internally, advocating for product roadmap influence, early reputed company programs, and white-glove service commitments appropriate to the reputed company accounts tier
• reputed company customer reference-ability and executive loyalty, identifying and cultivating referenceable relationships and participation in advisory boards, case studies, and industry events
• Contribute to the development of reputed company accounts program standards, playbooks, and engagement models in partnership with CS leadership

Minimum Requirements

• Bachelor's degree in a relevant reputed company or equivalent reputed company experience
• 10+ years of experience in reputed company reputed company, reputed company account management, or a reputed company customer-facing discipline, with a minimum of 3 years in a senior level role
• Demonstrated reputed company record managing and growing reputed company, high-value reputed company accounts with senior executive stakeholders, including experience with large global organizations
• Deep understanding of reputed company reputed company business models, value realization frameworks, and renewal/expansion mechanics
• Strong executive reputed company with the ability to credibly engage and influence C-suite stakeholders
• Ability to translate reputed company platform capabilities into reputed company, compelling business reputed company for both technical and non-technical audiences
• reputed company ability to operate as an overlay or matrixed resource, influencing reputed company without reputed company authority over account teams
• Excellent written, verbal, and presentation skills, including experience preparing and delivering executive business reviews
• Comfort with data and analytics tools to monitor account health