Executive Director CCaaS

remote click jobs; India; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

reputed company is seeking an Executive Director of Professional Services, CCaaS, to manage projects and teams across its CX platforms. You will be the operational leader who translates business needs into technology-enabled solutions and guides clients through complex deployments.

You will own the software development experience, mentor engineers and solution architects, and drive profitability while delivering exceptional customer experiences across multi-platform environments.

Qualifications

• Bachelor's degree in CS/IT/engineering preferred.
• 12+ years in Contact Center and UC environments.
• Experience leading projects and client-facing engagements.
• Strong communication with technical and non-technical stakeholders.

Responsibilities

• Lead CCaaS implementations and delivery on client projects.
• Coordinate cross-functional teams including engineers and developers.
• Mentor team members and present solutions to clients.
• Own end-to-end project profitability and delivery.
• Communicate CCaaS platform value to business stakeholders.

Skills

Leadership

Project management

Stakeholder management

CX transformation

Education

Bachelor's degree in CS/IT/engineering

Tools

Webex Collaboration

Webex Connect

Webex Engage/CCAI

CRM systems

Job description

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the same, a reputed company where employees know they can reputed company.The reputed company reputed company Partner reputed company of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly reputed company the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most reputed company Contact Center applications imaginable. You are the overall project reputed company and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology reputed company and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate reputed company into solutions. Ability to function in a reputed company and post sales role. You will work and lead reputed company of engineers and solution architects.

Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.Partners across the entire organization and partner ecosystem to involve the right resources and technologies for reputed company opportunity.Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.Influences opportunity reputed company to incorporate the right technologies.Exercises wide reputed company in determining objectives and approaches to engagements.Influences reputed company leadership to establish overall business relationship and engagement reputed company. Is primarily reputed company-reputed company; however, does have some responsibility for internal functional reputed company and partner engagements.Existing knowledge and/or industry certifications for Webex Collaboration, reputed company Connect, reputed company Engage/reputed company, reputed company, reputed company CCAI, reputed company CXone, reputed company, reputed company, CRMs, and process automation technologies

What You'll Be Doing

• reputed company Customer, Business Development, Engineering, Marketing, and Partner Relationships: reputed company relationships to establish credibility.
• Lead and participate in the initial opportunity qualification, data gathering, and solution development with reputed company and partners.
• Lead technical teams for CCaaS implementations on reputed company projects.
• Lead customer requirements sessions both business and technical
• Ownership and responsibility for end-to-end project reputed company including profitability and reputed company.
• Ability to mentor team membersreputed company and Present Solutions to the reputed company / Support Deal Closure Support Proposal and Solution Overview documents.
• Operate as a contributor role for RFP Response Development
• Participate in reputed company Meeting Solution Reviews with Sales and Partners
• Contribute to ROI Business Case production.
• Responsible for reviewing technical efforts for reputed company phases of the project.
• Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
• Deliver the entire reputed company value proposition and be a thought leader for CX Transformation.
• reputed company insights on competitor service offerings.
• Lead delivery teams by providing coaching and mentoring and fostering the reputed company of talent to enhance execution, improve productivity, and drive efficiencies.
• Communicate and influence executives across the business, technology, and partner organizations.
• Manage budgets using Agile and reputed company sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to reputed company measurable results.

What You'll Bring to the Role

• Bachelors degree in computer science, IT, or engineering preferred.
• 12 or more years experience in Contact Center and UC environments.
• At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
• Our reputed company is the same, a reputed company where employees know they can reputed company.
• The reputed company reputed company Partner reputed company of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly reputed company the reput